A New Jersey woman’s 2025 Cadillac Escalade Sport Platinum failed unexpectedly. The only thing that Cadillac owner could think of as a possible explanation for the vehicle’s complete engine failure was that she started the car using her myCadillac app. 

The TikTok creator (@thisisnalasworld), who usually makes content about her Gotti Pitbull, Nala, has posted a series of posts about her terrible experience with her 2025 Cadillac.

The first video went viral generated 4.2 million views, with many people urging her to purchase a different vehicle entirely.

She is back and provides viewers with two updates on the situation after the initial incident.

Something Must Be Wrong With The App

It all started when the Cadillac owner had issues with starting up her car in this post when trying to use her myCadillac app to start the car.

In the followup TikTok, she reveals how the engine blew out.

“I’d figured I did something wrong in the app,” she explains.

Then, she tried to turn the car on using her key fob and the engine blew out in front of her.

“I had the key fob in my hand. I clicked the button to turn it on and that’s when my motor blew,” she shares.

At that time, she reveals her 2025 Cadillac only 1,267 miles on the car.

She goest to contact her local Cadillac dealer where she insisted she just close out the app and call OnStar to get a tow to the dealership.

“Close out the app and absolutely ignore it,” the dealership instructed.

However, this is when the situation turns into a nightmare for the Cadillac owner. AAA allegedly refused to tow the vehicle as it was in her driveway.

“They literally refused to do their job. They said because my car was in the driveway, it was safe and not a priority. We’ll tow tomorrow” she shares.

She informed the dealership where they speculated the issue to be a dead battery. AAA came out to jumpstart the car and it didn’t work. A tow arranged for the next day.

Dude Where’s My Car? 

In a second TikTok update, she explained what Cadillac told her about the vehicle.

The service team let her know that she was not driving her car enough, which apparently made the battery die.

“ They blamed me for the battery dying, saying I didn’t drive my car enough so the battery wasn’t able to charge and that’s why it died, [but it] shouldn’t do that on $150,000 car,” she explained.

However, before she was able to learn anything, she had to go through multiple alarming barriers due to the Cadillac company properly checking if her vehicle made it to the dealership.

When she dropped off the vehicle, the service team told her multiple times that her car “was not there.” This worried her, as AAA towed her vehicle at around 8:30 a.m. She called at around 10:30 a.m. only to be told that the vehicle was “not on the lot,” and that the service team was “too busy” to check for it. 

Despite receiving a text notification that let her know her car arrived at the dealership safely, subsequent calls and messages to the dealership sent continued mixed messages. From 10:30 a.m. to 12:30 p.m. that day, she had to reach out countless times to ask and confirm whether her vehicle was actually at the dealership.

She was able to locate her vehicle using the myCadillac app in the service department lot. She then called the sales department at the dealership, who took her concerns seriously and proceeded to check for her car. Finally, they verbalized that her car was at the right place.

“Reality is they were just too lazy to go see if my car that my car was actually there. Then the rest of the nightmare with the service department happend.” she concludes.

She has yet to post “part three” to her video series.

What is the myCadillac App? 

For those unfamiliar, certain car manufacturers have started tying features and services to smartphone apps. Many of these features are add-ons to the car’s pre-existing functionality.

Cadillac has its own smartphone application that has various remote controls and luxury add-ons called the myCadillac app. Cadillac owners get access to perks such as a vehicle locator, voice assistant, and roadside assistance.

As mentioned in the TikTok, you can also turn your car on and off with the app. 

Many users have issues with the myCadillac app, reporting app freezing and more importantly, remote command failures. Users also have issues with the vehicle status not updating as this was something that content creator also dealt with.

Commenters Weigh in And Suggest This Is A Lemon

Many viewers urged @thisisnalasworld to continue pressing the dealership about her car troubles. That way, she can receive a refund or financial compensation if her car is truly “lemon’d” 

“​​Return it! I returned mine because the engine [died] on the freeway,” added one viewer. 

Another discussed an industry tidbit about @thisisnalasworld’s specific vehicle: “Those 6.2s have an ongoing recall as of now, unfortunately GM has dropped the ball when it comes to reliability with these engines.” But, that recall appears to only be for 2021-2024 vehicles with 6.2-liter V-8 engines, not 2025 vehicles.

Commenters thought it was highly unusual that her car broke down that easily, especially considering it was essentially brand new. 

Based on the strange conditions, many viewers concluded that the car might have had a serious defect.

“That’s NOT a dead battery. That’s a ‘lemon’ vehicle. You got played to the tune of $130k plus.” as one commenter said.

MotorBiscuit has reached out to @thisisnalasworld and General Motors via email for more information.

@thisisnalasworld #thisisnalasworld #cadillacescalade #onstar #aaa #nightmare ♬ original sound – Nala