Turo is a car-sharing app vehicle owners can use to rent out their personal vehicles. You can think of it like the Airbnb for cars. Turo is quick to say 99.9% of its trips have no issues. But a Tennessee driver learned about the other 0.1% the hard way and is out at least $20,000 for their Maserati.

According to the host, a Turo guest asked to rent their 2016 Maserati for one day, paying the $176 fee without issue. The owner didn’t worry much about theft—they had a GPS tracker stashed in the vehicle. But as soon as the customer took off, the owner’s phone pinged. The GPS sent them notifications that their car was speeding and being driven recklessly. Then things got worse: someone deactivated the GPS device.

The host contacted Turo. The next day, the deadline to return the Maserati came and went, but the driver never brought the car back.

Confronting the renter who stole a Maserati

Several days later, the renter had the gall to return a key and tell the owner their Maserati had been stolen. The key was a fake.

Naturally, the Maserati’s owner reached out to the Nashville Police Department. The PD says that the renter contacted them but never filed an official stolen vehicle report.

Here’s what Turo has to say about the incident: “All guests undergo screening, which contributes to over 99.9% of Turo trips being completed without serious incidents. We believe this user had a valid license and a clean criminal background at the time of booking. We are working closely with the Nashville Police to recover the vehicle and help bring the culprit to justice. If recovery isn’t possible, the host’s vehicle is covered by the host’s protection plan up to the vehicle’s actual cash value.” The host says Turo has yet to pay them for the vehicle, presumably because the company is still trying to recover it. You can see the car yourself in the video embedded below: