Cybertruck owner’s trade-in request to upgrade was denied, won’t say why
Everyone remembers when Tesla added a clause to the sales contract of Cybertrucks that barred owners from selling their trucks before one year of ownership. The idea was to prevent people from buying them only to turn around and sell them at a higher cost.
Sean, a Cybertruck owner in Florida, took to the Cybertruck Owners Club to tell about his recent disappointing encounter with a Tesla employee. The media wastes no time pointing out every issue the Cybertruck has ever had, with the most recent recall being faulty rear motor inverters.
The truck could lose 100% torque and propulsion if the inverter failed. Tesla estimated that the recall affected around 2,400 trucks and urged drivers with matching VINs to stop driving them.
That’s where Sean’s situation comes to the stage. Tesla informed him that it wouldn’t fix his truck for months, prompting him to try trading it in for Cybertruck which isn’t under recall.
“I decided I would look into trading my AWD Foundation Series CyberTruck in for a CyberBeast if I could take delivery sooner as I can’t risk driving my truck (my only vehicle) long distances if there’s a possibility of the inverter breaking,” wrote Sean.
“I went to Tesla’s trade-in estimator, entered my VIN, and then received a text from a Tesla Representative who shared that “…At this time we’re not accepting any Cybertruck trade-ins.” Not for upgrades or anything else… This is deeply concerning.”
Other Cybertruck owners experienced the same
Clark, an owner in Ohio, experienced the same thing.
“Same over here. I wanted to upgrade to the Cyberbeast (not because of any issues or recalls, just wanted something faster) and was told they weren’t accepting trade-ins,” he wrote.
“It’s tough because it would mean that I’d have to pay sales tax again in the state I’m from. So, I’m most likely going to hold off.”
Another owner reminded Sean his contract bars people from selling the truck within the first year, so it made sense to them that Tesla would not allow trade-ins. Sean was not happy with that answer.
“Never in a million years did I think purchasing the CyberTruck for $20K to keep my place in line would involve complete and total failure of the drive train when the converter went bad 4 days after buying it in March and waiting an additional 3 weeks for a repair with no loaner or compensation,” he replied.
“I also never expected several additional recalls and now the inverter recall which drastically increases my risk of an accident. My CyberTruck is my primary vehicle and Tesla has informed me that there’s no timeline of when they will receive the replacement part.”
He continued his response by saying the terms shouldn’t keep him from trading in his Cybertruck for another one.
“I think I’m well within my right to trade in a vehicle that I overpaid for that clearly doesn’t run as intended. There have been so many misleading statements about this vehicle for the last 5 years, we just accept them because what other choice do we have?”