A woman bought a 2024 Nissan Rogue, only to notice a major issue with it only two days later. “It is the perfect size for me for personal and business use,” said Carolyn (@theswankydiva). But, the dealership sold it to her with some obvious flaws. 

Carolyn took to TikTok to post about the incident, warning others to beware the 2024 Nissan Rogue in a video that has over 94,000 views as of Jan. 19. 

In the TikTok, she reveals her backing window cracked and completely shattered, exposing her brand new vehicle to the elements. But, is it truly an issue that relates to all Nissan vehicles? Or, did the dealership purchase the vehicle from not telling her some key details before letting her drive the car home. 

Is This an Issue That’s Common for Nissan Rogues?

Owners of 2025 Nissan Rogues have reported that the vehicle’s backing glass shatters without any explanation, which has led to some lawsuits across the United States. Lemberg Law, one firm that works with clients having such issues, refers to the 2025 Nissan Rogue as a “lemon” car due to these operational failures. Especially considering the backing glass breaking often occurs at an extremely low mileage. 

“After hitting the button to close my back hatch, my boyfriend noticed that the window was cracking from the upper left corner. When nearly fully closed, the window spontaneously shattered,” one Rogue owner reports to Lemberg Law.

“The vehicle had been parked for 10 hours while I was at work. I got in the vehicle and shut the door and the back glass shattered. I had security pull up the camera footage of the area my vehicle was parked and no one tampered with it,” another shared.

“Turned on the rear defrost feature for the first time on my brand new car and the window busted out,” a third reveals.

The back windshield glass repair can cost anywhere from $300 to $1,200. A dealership, for instance, charges a premium for repairs.  They may offer specific warranties that would replace damage incurred on the vehicle that isn’t user error for a select amount of time. All of this depends on the car purchased and the dealership. 

Most new Nissan vehicles have at least a three-year warranty, which includes workman defects. Nissan’s 2024 guidelines have specific mileage associated with its repairs and services offered that are slightly different, but generally fall around three years. 

Is the Dealership at Fault?

It’s true that Carolyn most likely received a lemon’d car due to Nissan issues, but there’s also a chance the dealership sold her the vehicle knowing about major manufacturing defects.

Vehicle dealers have an incentive to make a commission. That makes them more likely to sell vehicles with major notable issues without openly discussing them with potential buyers. If a dealership wants to make a sale, they’re generally not going to mention lemon-related warnings while trying to get a car off the lot. 

Commenters mentioned that this was shady, urging her to switch brands to a more reliable automaker in the near future. “The fact that the dealership knew about the back window shield shattering and they still sold you a car for a commission sale. This is shady business,” shared one viewer. 

“Return the car and get your money back. Buy a different car with a different brand. Don’t keep a lemon,” said one user. 

Carolyn replied, saying, “It’s going back for sure.”

The car appeared to be purchased from Carvana with Carvana plate tags on the Nissan Rogue. Good news for Carolyn is that Carvana has a 7-Day Money Back Guarantee return policy. 

Based on her video, it seems the dealership may have sold her the car without knowing its back glass would shatter. She has yet to return the vehicle back to the dealership. But, there’s still a significant chance that dealerships are aware of the potential glass shattering issue and have no warnings or protections for customers who buy these vehicles. 

Dealerships may bet on issues not occurring and expect new car buyers to rely on existing warranties to help cover any major repairs. As Lemberg Law states, “some dealerships have replaced the glass under warranty, while others attributed the damage to outside impact. Owners report limited information from Nissan regarding the cause of the problem.”

Currently there is no official recall, but a class action lawsuit against Nissan has been filed.

What Cars Do Commenters Recommend Switching To?

Many viewers thought that buying a Nissan Rogue was a mistake to begin with. They recommended switching to a Honda or Toyota vehicle, but others stated that it wouldn’t necessarily solve every issue related to driving. 

After all, any vehicle may also have manufacturing defects. Although this may be minimal in comparison to the Nissan Rogue’s shattering back window. 

“All car companies have problems these days. Here comes the Toyota / Honda comments, as if their engines weren’t blowing up randomly a few months ago. Take a look at recent Toyota and Honda recalls,” one commenter mentioned. “Nothing wrong with Nissan. [The company] just [has] recalls like every brand now.” 

Other users stated that Nissan Rogues also have engine problems. This known issue made commenters continue to urge Carolyn to switch to a Honda or Toyota. Ultimately though, it’s unclear whether Carolyn is going to return her Nissan Rogue or simply use a warranty for repairs. 

We’ve reached out to Nissan’s corporate email and Carolyn via TikTok direct message for comment.