Last November, Patricia Scott was driving to her home in Ottowa, Ontario, Canada, when she got into an accident. Scott’s Jaguar employed a handy safety feature that alerted authorities when it detected an accident. Help came soon after.

“My OnStar system from the car called police services or emergency services then police and a tow truck showed up,” Scott told CTV News. She assumed everything was under control while emergency personnel handled the rest.

The next morning, she did her due diligence and called her insurance company.

“The next morning when I was released from the hospital, I called insurance immediately to notify them of the incident and was instructed at that time to sign a letter of authorization that the tow truck company release my vehicle into their care and control of Intact Insurance, which I did,” continued Scott. “That’s the last I heard about my car and that was November 6.”

Weeks went by before an update on the Jaguar

Concerned, Scott called the towing company, Southway Towing, who told her the Jaguar was still in the impound lot due to her insurance company refusing to pay the towing and storage fees. Of which, have been adding up since the delay on the insurance company’s end. The fees in question total to $10,000.

“And so they were, quote, negotiating with the tow truck company to come to a resolution to release my car so that the assessment could be done,” she said. Without a car while the dispute continued, the insurance company offered her a rental car.

Continuing on the streak of bad luck, that ended up backfiring, too.

“On January 3, they told me that my car rental policy had expired and they will no longer give me a rental car so I need to return the rental car,” she said. “They gave me until the following Sunday, so I had 48 hours to return the car.”

The media’s questioning got things moving

CTV News reporters sent inquiries to both the towing company and the insurance company. The towing company said the bill was actually $5,400, not $10,000, and that the insurance company called a tow truck on January 9.

Now Scott’s Jaguar is at a body shop, though she doesn’t know how long it will take.

“It would be ideal if I had my car back repaired and I could go on with my life,” said Scott. “That would be my goal and it’s been my goal since I’ve had the car crash.”