Ed Fan, a Denver, Colorado Jeep Wrangler owner, works as a financial analyst when he isn’t walking his four dogs. He lives alone and is the only one who drives his Jeep. So, imagine his surprise when Progressive, his auto insurance company, informed him his policy premium increased to $312 every six months for adding a driver.

The problem for Fan was there was no other driver for his Wrangler. Somehow, the insurance company added the mystery driver — whose name was completely foreign to him — to his policy as if they lived with him.

He said he called and emailed Progressive multiple times to have the unknown driver removed. However, the company would make the process a lengthy one for Fan. The company wanted him to prove the driver wasn’t related to him or living with him.

“It does appear the burden falls on me to prove this person doesn’t exist and is not related to me or drives my vehicle,” he told CBS Colorado. “I’m paying for a service, and this is not the type of customer service I expected.”

Someone may have misinterpreted the third-party driver data

It’s no mystery that insurance companies look closely at driver data sold to them by third parties. It’s been revealed that certain automakers collect driver data (how often you accelerate or brake hard, for instance) to sell to insurance companies.

The idea is companies can increase or reduce the premium policy charge depending on how someone drives. Other data companies look at is who lives in a driver’s home and who might have access to a specific vehicle, as often drivers won’t report that information to save money.

That’s likely what happened in Fan’s case, and it became a headache for him to prove he wasn’t “hiding” another driver for his Jeep in his home.

Fan filed a complaint against the insurance company

Fan was so furious with the company’s reaction to his situation, that he filed a complaint with the state insurance commissioner.

Viewers of the outlet’s video on YouTube said he was right to be upset.

“If you put a random person on my policy without my consent, that should be illegal,” one person wrote. “I will sue.”

Another condemned the insurance company for making Fan prove the added driver doesn’t exist.

“I LOVE the fact that they make the error, but the onus is always on the customer to fix the problem,” they said. “Spending their time, effort, and often their own money to get it solved. What a scam!”

Someone else recounted their friend’s personal experience with the company adding onto a policy.

“A friend of mine had moved his elderly, dementia-ridden father into his house and listed his dad as a non-driving resident on his Progressive policy,” their story began. “Months later, the insurance rate tripled… Why? Because Progressive took it upon themselves to change the policy and list the 90-year-old father as a driver. He canceled the Progressive policy that day.”