A mechanic says he’s had enough with customers using ChatGPT to tell him what to do for their car repair. 

Nowadays, you can’t go a day without hearing the word ‘ChatGPT.’ AI is continuing to grow in popularity, and people are using it to acquire information in practically every area of life. This includes car maintenance — and mechanics are getting fed up. 

In his video, mechanic Gary Pace (@elitevoicetv) shares his frustration with customers who are using ChatGPT to familiarize themselves with auto repairs. Across his social media, the video has generated over 11,000 combined views as of this writing.

Who’s Really The Expert?

The mechanic starts out by reenacting a customer walking into the auto shop and telling the mechanic exactly what repair the car needs.

“Hi y’all. I was checking on ChatGPT and it told me that all it needs is spark plugs,” the customer says. 

“ChatGPT does not fix cars,” Pace responds.

With the rise of AI and tools like ChatGPT, people may now believe they have all the answers. However, this mechanic shares how the program isn’t always right.

“Yes, it can give you a general idea or maybe help you out,” the mechanic vents. “If you want to talk to ChatGPT, why don’t you just fix it yourself? You can go ahead and take it and do it.”

Pace also brings up how customers are using ChatGPT and forums to get pricing for parts and labor. 

“It’s just a general idea. It’s not giving you anything exact. You wanna talk to the forums, you wanna talk to the chat, you wanna do all this stuff? Go ahead,” he says. “Who’s fixing the car? ChatGPT or the technicians? Let the technicians do the job and listen to what they are telling you.”

Clearly, the mechanic is fed up with customers using ChatGPT. 

“You wanna go to Chat, take the car,” he shares. 

Pace once again hammers in the point that ChatGPT’s responses aren’t always accurate.

“It’s not always correct… it’s not fixing your vehicle. You can talk and ask ChatGPT a million questions. Sure, it may help you understand some things. It’s not always going to give you [a] 100% correct answer, and it’s not going to fix your vehicle. The technicians are,” he concludes. 

How Accurate Is ChatGPT?

While ChatGPT has been an excellent resource to quickly gather information and organize it in a simple format, it’s not always correct.

OpenAI, the creators of ChatGPT, even admits this. 

“ChatGPT can be helpful—but it’s not always right,” per OpenAI.

Large language model programs like ChatGPT are trained to follow patterns. While the answer will sound confident, it’s not always right — confirming the mechanic’s point. 

Misinformation like this is classified by researchers as “hallucination.” This is when ChatGPT or other LLMs provide information that is not factually accurate. This includes providing incorrect dates, facts, definitions, fabricated quotes, citations, studies, or referencing non-existent sources. Additionally, ChatGPT will provide overconfident answers to subjective, complex, or ambiguous questions. 

Given this, it’s best to practice discernment with ChatGPT’s responses and make sure the sources it’s pulling from are credible. 

In November 2025, ChatGPT’s hallucination rate for certain models ranged from 33% to 79%, OpenAI reports. Additionally, it can be challenging to spot a hallucinated answer due to the confidence in the response, Talkspace adds.  

“That’s why we encourage users to approach ChatGPT critically and verify important information from reliable sources,” per ChatGPT. 

Can ChatGPT Tell You How To Fix Your Car?

Mechanics like Pace have seen a rise of customers coming in with more car knowledge compared to pre-AI times. 

“ChatGPT is the new service advisor,” one TikTok commenter added. 

As mentioned, ChatGPT isn’t always right. However, customers still believe they know what the issue is with the car after searching about it on ChatGPT. So, is it a good idea to use ChatGPT to diagnose a car’s issues? 

Browsing online, you will find answers across the spectrum. Some suggest going for it while others say avoid it entirely. 

One Toyota driver on Reddit was able to diagnose their car’s issue using AI before taking the car into the shop for service. In contrast, Motor1 reported that a woman’s Chevrolet Tahoe completely shut down after she used ChatGPT to assist with a visor replacement.

If you’re going to use AI for car repairs, WhichCar states that ChatGPT is the most accurate compared to Google AI and Microsoft Copilot. However, while AI can be useful to gather knowledge around car repair, it shouldn’t replace professional expertise. With the possibility of being fed hallucinated responses, ChatGPT users should take its responses with a grain of salt.

Cosplaying as a mechanic, you risk something going wrong or not having the proper equipment to address the issue. 

When in doubt, it’s best to get a professional opinion on your car’s repair. 

@elitevoicetv When the customer says chat gpt told them how to fix their car and how much it should cost. #mechanic #mechaniclife #automotive #technician ♬ original sound – EliteVoiceTV

MotorBiscuit has contacted Gary Pace via Instagram and TikTok direct message. We’ve contacted OpenAI via email. We’ll update if either party responds.