Imagine your Ring camera notifies you that someone’s at the door. You watch the footage: It’s actually an Amazon driver, first hauling a heavy box up your front steps. They’re huffing with exhaustion. Unexpectedly, though, they start talking. What they say suddenly has you feeling extra guilty about clicking “Buy now” instead of hauling it from the store in your own car. But should it?

Amazon driver rants about customers who order heavy items

“I don’t know if you can hear me…” they begin. “But for the love of God, please don’t order really, really heavy things off Amazon.”

They make their main point, which is that “Jeff Bezos makes a million dollars. We don’t.” The driver concludes with a PSA: “Amazon is for ‘cute little fun things,’ ya know what I’m saying? Not for whatever the [curse] this is.”

When Doha Shehab shared the Ring footage a couple of days ago, she captioned the TikTok with, “Help me find Mr. Amazon. We owe him an apology.”

8 million views and 19,000 comments later, they found him.

But while the homeowner’s original TikTok received supportive comments for the Amazon driver, other social accounts aren’t so nice

It’s easy to see that thousands of messages wholeheartedly agree with the Amazon driver’s rant:

“This is a man that’s not mad at you; he’s mad at the situation.”

“At least he still handled it with care, he just needed to vent since his billionaire boss pays him peanuts.”

“If he gets fired over this video im rioting.”

Some positive responses came from other delivery drivers in the industry, like UPS. Another commenter said they now regretted buying a 400-lb stone coffee table from Amazon.

It wasn’t all posi vibes, though

Some folks replied along the lines of things like the driver isn’t “forced” to work that job.

After a person suggested she leave water or something out for him next time, someone else responded, “Why? He cursed at you and complained. You’re the reason he has a job.”

Another said that crashing out to a paying customer isn’t okay.

One even jabbed, “Awe did you break a nail?”

The Daily Mail’s repost also has some decidedly “less than supportive” comments peppered in.

“Do you remember on the application where it said can you lift 75-100 pounds lol.”

“I don’t agree. He’s complaining to the wrong person. Put the responsibility back on Amazon, it’s not my responsibility to manage their ability to do their job.”

“I swear people from this generation are the softest. I’ve literally carried those at the Amazon warehouse. They’re not heavy, you can lift them with one hand.”

Ouch.

Amazon actually does have a specific process for handling large or heavy items

In the U.S., these packages don’t move through the standard carrier network. Instead, Amazon says it uses scheduled delivery services, which means customers often pick a delivery date and time at checkout.

Large items can’t be shipped to P.O. Boxes or Amazon Hubs, and in some cases, sellers require that an adult be present to receive them.

As for who brings these packages to your door, Amazon partners with outside carriers. FedEx recently signed a multiyear deal to handle many of Amazon’s big-and-bulky residential deliveries, though Amazon also continues to rely on its own logistics network, which includes Amazon-branded vans, Flex drivers, and even the Postal Service for some orders.

Together, these policies make sure oversized items get to buyers in a way that’s more controlled than standard shipping.

And anyway, while it’s tough work, it is what it is: hauling packages, some heavier than others, often up stairs and in bad weather. I’m not sure what the weight limit per package is for Flex drivers, but I can’t deny that it sure looks tiring. Hope that driver got the rest they needed.