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The Hyundai Palisade is one of the most exciting vehicles to emerge over the last several years. In fact, people often call it one of the best midsize SUVs. However, before the 2024 Hyundai Palisade and other models can truly be great, Hyundai needs to make some changes. The main issue is dealership experience. While this may not seem important, it matters because it measures how Hyundai dealerships treat buyers. Of course, the 2023 Hyundai Palisade also has the same problem.

Dealership experience is the 1 thing holding down the 2024 Hyundai Palisade

2024 Hyundai Palisade
2024 Hyundai Palisade | Hyundai

The 2024 Hyundai Palisade is one of the best midsize SUVs for several reasons. However, the only thing holding it back from being truly great is how dealerships treat customers overall. J.D. Power gave the vehicle, or rather the automaker, a 69 out of 100 for dealership experience. The marketing research firm considers this ‘fair.’ However, the 2024 Hyundai Palisade has ‘great’ ratings in all other areas.

Many people may not consider the dealership experience rating all that important. However, a lower-than-average rating could cause customers to look elsewhere when buying their next vehicle. J.D Power gathers the score by surveying people who purchased from franchised dealerships. Automakers need a good score in this area for continued growth. Buyers should note that the 2023 Hyundai Palisade has the same score.

This is one of the best midsize SUVs because it has an overall ‘great’ rating

Despite its dealership experience rating, the 2024 Hyundai Palisade excels in all other areas. Perhaps most importantly, it has an 81 out of 100 for quality and reliability. This means that buyers shouldn’t experience major mechanical or structural issues for quite some time. The Palisade also has a high score in driving experience, with an 87 out of 100. This area measures how owners feel about various aspects of the vehicle, such as performance, features, etc.

Buyers who don’t tend to keep their vehicles for long will be happy to know it has a high resale value. This score equals the driver experience score, which means you can expect to get a pretty penny when selling or trading in the vehicle. While the same is true for the 2023 Hyundai Palisade, older models are experiencing a swift decline in this area.

There’s much to love about the 2024 Hyundai Palisade. However, its dealership experience could be much better. Truthfully, this won’t cause most people to look down on the Palisade, but it could lead to Hyundai missing out on buyers in the future. It’s also important to point out that no two situations are the same. Some people may have an excellent experience with their Hyundai dealer.

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