On April 19, an unnamed Fort Myers, Florida, Hyundai owner dropped her car off at her local dealership for service. The service writer told her the repairs would take a few days because the service department was waiting for the necessary parts to arrive. She left, feeling confident that employees would take care of her Hyundai.

A few days later, she gets a strange notification on her phone. Someone drove her supposedly idle Hyundai off the dealership’s service lot and over the Cape Coral bridge into the neighboring county at least six times, racking up toll violations.

Rightfully angry, she drove to the dealership to confront the service department, which didn’t realize her car was missing until her visit. Dealership employees couldn’t answer why he had the car in the first place. She called the police to report the vehicle stolen, reported WINK.

Police arrested the Hyundai dealership’s young porter

The young man caught driving the customer’s Hyundai was 19-year-old Albert Wheeler. He worked as the dealership’s porter, moving cars from one lot to another. He’d been working with the dealership since February and had no issues until this incident.

On April 24, police arrested Wheeler for grand theft auto. When investigators asked him why he had the customer’s car, he couldn’t give them a straight answer. He insisted he didn’t steal the car, but failed to confirm or deny whether or not he knew the owner of the car.

The dealership doesn’t have answers, either. They couldn’t provide any details as to whether or not he had permission to take the car, why he had it, or exactly what inspired him to drive the car so far from the lot.

Viewers say they aren’t exactly shocked

Viewers of WINK’s YouTube video of their story were unanimously unfazed. Most expressed they were disappointed, but not shocked.

One said it only made them feel more distrust toward a dealership’s service center.

“Man, you really can’t have nice things, can you?” they wrote.

Another assumed a mechanic was having the porter drive it for a test drive, and then it got out of hand.

“Some car repairs require a mechanic to test drive, but that should be no more than a mile or two,” their comment read.

Someone else said that’s why they learned how to fix the basics on their own car, so they wouldn’t have to rely on dealerships.