A woman went into Laurel, Mississippi Ford to fix two different warranty issues— a check engine light and a wireless charging pad that connects and disconnects at will. In total, the dealership charged her $674 and kept her vehicle for five weeks, breaking multiple different parts of the vehicle unrelated to the repairs she brought it in for. 

In a video with over 36,000 viewers, Kas (@kaswall21) described how bringing her Ford in for repairs in late September led to a broken door and a “wrecked” vehicle that completely destroyed her trust in the dealership. 

What Happened At Laurel’s Ford Kia Dealership?

When Kas brought her vehicle into Laurel’s Ford dealership, she assumed that the dealership would be able to fix her issues very quickly. All that was technically wrong with her car, based on her estimation, was the check engine light and an issue with the wireless charging pad. Her vehicle had a lifetime warranty which covered both of these issues, so she assumed that it would be a quick fix. 

But, those very small technical issues took two weeks for the dealership to address. Kas’s husband went to pick up the vehicle and noticed an issue with the car’s motor within “12 minutes.” The fan on the motor would not turn off no matter what he did.  He turned back around and dropped the vehicle off again, letting them know that the car had major functionality issues as soon as they picked it up. 

The dealership allegedly told them that the motor issue was related to a recall, which they fixed before returning the vehicle to Kas and her husband the first time. In attempting to fix the issue with the motor’s fan, they proceeded to keep the vehicle for another three weeks. 

When they went to pick up the vehicle, it had the exact same issues as before. 

“ My husband goes to pick it up and the motor fan still won’t turn off, and they tell him that that’s just how it’s supposed to be. So he gets frustrated, leaves, brings it home, puts his phone on the charging pad. It’s not charging,” Kas said. 

The Ford Dealership Offers To Pick Up The Vehicle—Then They Wreck It

Kas’s husband handed the issue over to her, and she talked to the dealership’s manager. They offered to pick up the vehicle from the couple’s home and take it to the dealership for additional repairs, something that they did on Nov. 7, 2025. 

But, the dealership proceeded to send a photo of the vehicle, wrecked, within “two hours” of getting it. In Kas’s first video discussing the situation, she shared a photo of her car with an incredibly visible dent in it. 

By that point, Kas had no idea when to pick it up and how to approach the situation. The dealership ended up keeping the car for over a month to repair the damage. 

Kas’s Car Is Finally Ready, But They’re Charging Her For The Charging Pad

Finally, they let her know she could pick it up. 

But, there was one complication. They were charging her $674 for the charging pad, as something “spilled” on it. That apparently broke the lifetime warranty and made her liable to pay for the damage. 

“ I think it’s complete [expletive] that I’m having to pay anything,” Kas said. “Y’all wrecked my vehicle. I’m a hundred percent certain y’all depreciated my vehicle well over $700. But I mean, if that’s just how y’all are gonna handle the situation, then fine.” 

Kas was trying not to cry while swiping her card to pay for the service. It was Dec. 12, 2025, over 6 weeks since late September. But, she begrudgingly paid for the service to finally have her car back.

But, the Ford dealership apparently did not fix the charging pad. According to Kas, the pad was still not functioning correctly. When she checked underneath the pad, she realized that there was a significant chance they never replaced the part. The pad looked like the old one that was in her vehicle. 

Kas also noticed that her vehicle’s door did not close properly due to the damage inflicted on her vehicle in November. Despite looking “fixed,” the door makes a large amount of noise as it’s not properly sealed. 

She then tried calling the Ford dealership regarding the issue, telling them that she wanted an immediate refund considering their lack of accountability. Ford’s management proceeded to ignore her calls.

Kas Goes To Corporate 

Kas ended up contacting Ford’s Corporate office, who told her that there was little they could do. They recommended taking the car to other individual Ford dealers, but let her know that they would likely charge to fix her car door. 

According to Ford’s corporate contact mentioned in the video, any workmanship issues fall to the dealer, not to Ford as a whole. 

Kas reached out to multiple attorneys after speaking with Ford’s corporate team, but many have refused to take her case. She does have one possible attorney who may take it, but as of her last post, she hasn’t fully negotiated legal counsel. Kas also filed complaints with the Better Business Bureau and Ford itself, hoping that someone would help her with her vehicle. But, she reached little conclusion with Laurel Ford. 

Laurel Ford Asks Kas To Take Her Posts Down—She Refuses. 

According to Kas, The only thing that seemed to help the situation was posting on social media. There, mechanics made recommendations to her or offered to help her with her vehicle’s issues. 

But, Laurel Ford saw some of Kas’s posts discussing the matter. They reached out to her husband and allegedly spoke to him over the phone. According to Kas’s husband, the company implied that they would help with the issue, but only if Kas took down her posts. 

“ [A representative with Laurel Ford] was like, ‘you know what, let’s just make this situation right.’ So, from what my husband gathered and from what I can understand, they’re asking me to take my videos down and then they will make it right. Well, since [Ford] won’t call me back: I know you’re watching my videos, my answer to that is that I’m not taking my videos down. Y’all can determine how the next goes. [These] are the two roads that we have.”

Kas clarified that she would not be taking down her videos about Ford. Instead, she would document any future discussions with the dealership through her TikTok page. 

Based on Kas’s last video, there are still a number of issues with her vehicle. The motor fan still runs even if the car is on or off. The replacement door for the vehicle makes loud noise whenever she drives the vehicle. The charging pad for the car still disconnects, and it has permanent damage that ultimately affects the car’s overall resale value. 

We’ve reached out to Kas via TikTok direct message and the Laurel Ford dealership via phone call for comment. We’ll let you know if either party responds. 

@kaswall21 Replying to @Judy A. Sloan this is really just me venting… enjoy. #fordowners #ford #customerservice #review ♬ original sound – Kas | Mama of 4