Volvo is now facing a class action lawsuit after a user experienced bizarre electrical problems, mostly related to the infotainment system, that went unresolved despite multiple visits to the dealership. The lawsuit, filed in the U.S. District Court for the District of New Jersey, lists several models that have been reportedly affected by the issue.
Pennsylvania plaintiff Lydia Leonberg purchased a new 2023 Volvo XC60, but faced multiple issues with the infotainment system even before the car hit 1,000 miles.
She reported that the display screen froze, appeared blank, and failed to respond. This left her without a rear-view camera because the image would not appear on the infotainment screen. Repeated trips to the dealership yielded no resolution.
According to Carcomplaints.com, the lawsuit states that the plaintiff also began noticing other issues, such as turn signal problems, audio issues, Bluetooth and cellular connectivity problems. What made matters worse was that she missed warning alerts due to the blank screen.
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Not only that, but the lawsuit also mentioned problems with the plaintiff’s Volvo, such as flashing headlights, side mirrors that fold inward suddenly, non-responsive climate controls, and the inability to connect her phone and make calls. The lawsuit stated:
“On January 7, 2023, Ms. Leonberg picked up her vehicle. However, the Infotainment Defect persisted, where intermittently and without warning, the infotainment screen turned black and became completely nonfunctional, the display panel for navigation, radio, climate controls, including defrost function, stopped working, the rear-view camera failed to display, the system lost phone connection, the radio/audio playback did not operate and failed to reproduce sound and the voice command did not work, causing Ms. Leonberg to be unable to make calls or obtain navigation assistance through the microphone.”
Problems continued on the Volvo XC60 even after the plaintiff had exceeded 20,000 miles. The Swedish brand issued a recall notice in June 2025 for a rear-view camera defect, prompting the plaintiff to update the software over the air. However, her problem was not solved. The lawsuit added:
“However, the infotainment system continued to malfunction despite the software update. After the update, the rear-view camera still fails to consistently activate when reversing, turn signal indicator sound and audible alerts intermittently stop working, and on some occasions, the key fob failed to unlock the vehicle.”
The plaintiff alleges that Volvo was aware of the issues with the infotainment system before the affected vehicles were sold and that the automaker chose to hide the defects, thereby exposing passengers to various dangers.
Affected Volvo Vehicles Mentioned in the Lawsuit
- 2021-2025 Volvo XC40
- 2022-2025 Volvo C40
- 2022-2025 Volvo XC60
- 2022-2025 Volvo XC90
- 2022-2025 Volvo S60
- 2022-2025 Volvo S90
- 2022-2025 Volvo V60
- 2022-2025 Volvo V90
- 2025 Volvo EX30
- 2025 Volvo EX40
- 2025 Volvo EX90
