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Top 5 Least Liked Car Brands According to Consumer Reports

Let’s face it; we’ve all got car brands that we love and ones we wouldn’t touch with a ten-foot pole. Personal opinions aside, certain brands have more unhappy customers than others. To see which are the least liked brands, Consumer Reports put together a list factoring in owner satisfaction ratings from various models.

Below you’ll find a list of the five most hated car brands in descending order. To compile this list, Consumer Reports asked 369,000 owners if they would repurchase their car. Their answers are shown below with a percentage out of 100.

No.5 Mercedes-Benz – 64 percent

A yellow 2020 Mercedes-Benz CLA 250 4MATIC driving down a city road next to a building used to highlight a new list by Consumer Reports.
The 2020 Mercedes-Benz CLA 250 4MATIC in action | Photo via Mercedes-Benz

Starting off this Consumer Reports list is a very well-known luxury brand, Mercedes-Benz. However, only 64 percent of owners stated that they would buy their car all over again. Within this percentage, a sizeable portion agrees that the driving experience is top-notch. Mercedes-Benz also received an excellent score in the comfort section. As a result, even owners agree that these vehicles drive very well.

However, Consumer Reports found that Mercedes-Benz received the lowest score possible in the in-car electronics and value categories. Additionally, it received an average score for the cabin storage category. Regardless it is unfortunate to see that so many buyers would not repurchase from the brand.

No.4 Buick – 61 percent

A dark-blue 2021 Buick Enclave midsize crossover SUV travels on a city street lined with trees
2021 Buick Enclave | GM

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Next up in Consumer Reports’ list is Buick, with only 61 percent of buyers stating that they would buy their vehicle all over again. Starting with the driving category, Buick received an average score of three out of five. However, the American carmaker excelled in the comfort category, just like Mercedes-Benz.

When it came to the in-car electronics and value categories, Buick received poor scores of two out of five. Additionally, it received an average score for the cabin storage category. Given how affordable some of Buick’s models are, it is surprising to see that consumers don’t feel they provide excellent value.

No.3 Cadillac – 59 percent

A black 2021 Cadillac Escalade is parked outside a modern home
2021 Cadillac Escalade | General Motors

Taking the third spot on this Consumer Reports list is Cadillac, with 59 percent of buyers saying they would repurchase their vehicle. Like Mercedes-Benz, Cadillac buyers seemingly loved how capable these vehicles are with a positive driving category score. Additionally, the brand also received a positive score in the comfort category.

It seems all of the brands on this list fall short in the subsequent three categories of Consumer Reports’ list. Cadillac received average scores in both the in-car electronics and cabin storage sections. However, the American carmaker completely flunked the value category, receiving the lowest score possible.

No.2 Nissan – 58 percent

A blue 2021 Nissan Murano driving down a country road used to highlight a list by Consumer Reports.
The 2021 Nissan Murano in action | Nissan

Taking the second spot in Consumer Reports’ list is a brand that has been struggling as of late. Thankfully, Nissan has taken positive steps by revamping aging models such as the Pathfinder and the Frontier. Regardless, only 58 percent of owners said they would repurchase their current vehicle.

Unfortunately, Nissan didn’t manage to shine in any of Consumer Reports’ categories. The Japanese carmaker received average scores in both the driving and comfort categories. However, it received poor scores in the in-car electronics, cabin storage, and value categories. As a result, plenty of buyers are dissatisfied with their current vehicle.

No.1 Infiniti – 48 percent

2021 Infiniti QX80 outside of an office building
2021 Infiniti QX80 | Infiniti

Taking the number one stop in this Consumer Reports list is Infiniti. Since Infiniti is so closely related to Nissan, it is no surprise to see the two brands ranking side by side. Only 48 percent of current Infiniti owners said they would repurchase their vehicles. Like its sister brand, Infiniti has plenty of models that have gone a considerable amount of time without a proper refresh.

In terms of Consumer Reports’ categories, Infiniti struggled mostly in the in-car electronics, cabin storage, and value sections. Additionally, the Japanese carmaker received less-than-ideal scores in the driving and comfort categories. As a result, Infiniti will need to implement major changes to retain customers and hopefully move upwards on this list.