Every day, people turn to Consumer Reports to get the low down on vehicles, and it’s always nice when you get a heads up on problems with an old fave. That was the case this year with the normally dependable Jeep Wrangler. Consumer Reports reviewers didn’t mince words about why the 2020 Jeep Wrangler landed last in its category.
The 2020 Jeep Wrangler got the lowest scores
In the midsize sport utility vehicle category, Consumer Reports gave the 2020 Jeep Wrangler an overall rating of 28, the lowest rating in the group. To give you something to compare that to, the 2020 Kia Telluride was rated highest with an 92, and the 2020 Hyundai Palisade and the 2020 Subaru Outback were tied for the second overall score at 87. That makes the Wrangler’s score of 28 look even more abysmal.
It wasn’t all bad news for the 2020 Jeep Wrangler. Reviewers liked it’s classic styling and proportions, and also enjoy the fact that the Wrangler is keeping up with the times with connectivity features.
They like that it has retained the off-road, rock-climbing abilities it’s famous for, even though most drivers will never push their Jeeps that far. The 2020 Wrangler also has an improved powertrain and the same removable top, exposed cage, rear swing rear gate, fold-down windshield, and high ground clearance people love this model for.
What went wrong with this year’s Wrangler?
Consumer Reports has never really liked the Wrangler’s rough ride and excessive wind noise. This year’s model is no exception, and reviewers said the handling and ride were much more suited for the trail. They said it didn’t have the reflexes a modern SUV should, and its boxy shape caught all the wind and made for a noisy ride.
Reviewers also lamented the awkwardness of getting in and out of the 2020 Jeep Wrangler, which has never changed over the years. They said it was tough getting in and impossible to get out of without running your pants leg over the running board, which can be quite a mess in inclement weather. Window switches placed in the center of the dash under the radio got a thumbs down, as did the comfort level of the drivers seats.
On top of this, there are already three recalls out for the 2020 Jeep Wrangler. One is for the lower front control arm in the suspension system, which could have an improper weld that causes it to separate from the axle.
Another is for the clutch assembly in the power train. There is a risk of fire because the clutch components could overheat. The third recall for this year’s Wrangler is for the backup camera in the back over protection sensing system. A lingering image on the screen could distract the driver, increasing the risk of a crash.
What else was near the bottom?
While it was nowhere near as low as the Jeep Wrangler’s rating of 28, there were a few other vehicles that also did not do well. In the midsize SUV category shared with the 2020 Jeep Wrangler, the next lowest was the 2020 Honda Passport with an overall score of 59. Consumer Reports found the Passport to be stiff and bland. The new 2020 Volkswagen Atlas was the next lowest with a not-so-impressive rating of 61.
When shopping for a 2020 vehicle, there may be a few you can cross off your list before you even start. According to Consumer Reports, the 2020 Jeep Wrangler is definitely one you can avoid, however, that won’t stop hard-core Wrangler fans who love the model no matter what reviewers have to say.