Three-row SUVs are either a delight or a nightmare. It really depends on where you’re sitting in many cases. For those in the third row, it might result in some meme-worthy photos. The ability to carry your entire crew in one vehicle is just too good to pass up, however, and the three-row SUV segment is one of the fastest-growing in the business. Even so, owners want a reliable vehicle, so that’s where Consumer Reports comes in with its list of The Most Satisfying New Midsized SUVs. In a surprising twist, the Tesla Model X managed to defeat the Hyundai Palisade. So, how exactly did that happen?
How does Consumer Reports decide how satisfied owners are?
Trying to figure out how satisfied owners are is not the easiest of tasks. There’s always that one person who can’t make up their mind, the owner who hates everything about the car, and then there’s the guy who is happy no matter what. So how does Consumer Reports come up with its rankings?
In this case, it’s not that difficult. Consumer Reports cuts through the mayhem by sending out an Annual Auto Survey. The question that truly determines the Owner Satisfaction rating is, “Would you get this car if you had to do it all over again?” Owner responses are then calculated, and Consumer Reports releases the data.
Are owners satisfied with the Tesla Model X?
Several SUVs were able to impress their owners even if Consumer Reports wasn’t that thrilled. The 2021 Chevy Traverse came in at the bottom of the pack. Next, was the 2021 Mazda CX-9. The 2021 Subaru Ascent, the 2021 Toyota 4Runner, and the 2021 Toyota Highlander were the middle of the pack.
The Hyundai Palisade came in fourth place, even though it’s been known to be a crowd-pleaser. The 2021 Tesla Model X came in third, while the 2021 Lincoln Aviator took second place. The 2021 Kia Telluride came in first, which was no surprise to anyone.
Why do consumers love the Tesla Model X more than the Hyundai Palisade?
If you’re looking for an EV, then a Tesla is always the most popular choice. The Tesla Model X doesn’t always get that much love from critics, however. Common complaints are that the giant windshield lets in too much light, the rear doors open too slowly, and the ride is choppier than a skipping record.
Consumers don’t seem to be very bothered by this, however. The Model X’s ability to accelerate from 0 to 60 mph in 4.9 seconds is too exhilarating to resist. The styling also plays a role in bringing owners back for more.
It’s important to note that the Tesla Model X only earned a score of 26 out of 100 when it comes to owners who think they got what they paid for. Given it has a price range of $79,990 – $119,990, that’s not that big of a surprise.
On the flip side of the coin, the Hyundai Palisade gets a lot of praise from critics. Its large size, upscale cabin, abundant safety features, and affordable price should earn it a place in the hearts of consumers everywhere.
The truth is, owners do love their Palisade. Its ride, style, and comfort all received high scores. The Hyundai even scored a 59 out of 100 for owners who felt they got what they paid for, which is double what the Model X scored. Yet the Model X still managed to beat it out.
An average of 80 percent of drivers reported they would buy the Hyundai Palisade again, as opposed to 82 percent for the Tesla Model X. It was a close run, but the Model X still came out on top.