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Tesla might have America’s most reliable charging network, but their vehicles tell a different story. Many Tesla models face incredible challenges during the early delivery stages, and the new Cybertruck isn’t immune. At least one new Tesla Cybertruck owner had a hellish experience during and shortly after delivery. Will other Cybertruck owners face similar problems?

Let’s start with the delivery experience

Before we place the straw that breaks the camel’s proverbial back on top, let’s cover the delivery experience. The new owner posted about his delivery experience on the CybertruckOwnersClub forum, which was less than stellar.

It’s understandable that receiving delivery of a Tesla vehicle doesn’t occur in a showroom or at a dealership location. This is part of Tesla’s charm, but the rest of the experience is not. This new owner stated that the Tesla representative had told him his new truck was across a parking lot. When he arrived at the truck, it was very dirty on the outside and had some interior issues. The charge was at 47%, which means the new Tesla owner had to find a charging station before he could enjoy the ownership experience.

What went wrong with this delivery experience? Typically, a dealership representative, most likely the salesperson you’ve been working with, takes a last tour of your new vehicle with you before you drive away. They ensure it’s clean, detailed, and has a full tank of gas. This happens for new and used vehicles, making us wonder where Tesla went wrong with this delivery experience.

Things quickly got worse for this Tesla Cybertruck owner

The new owner located a Tesla Supercharging station to bring his truck’s charge to 80% before continuing the drive. The distance to the station was only 35 miles. Once the new owner parked the truck in the spot for the designated charging port, coolant began pouring out of the rear onto the ground.

Tesla claims vapor may occasionally appear during charging, but this was a flow of liquid, not vapor.

Who do you call for help?

Who should the new owner call to report this problem? Tesla, of course. Unfortunately, that phone call put that needle on the camel that broke its back. The Tesla customer support representative told this new owner the coolant leak wasn’t covered under warranty. This owner had the truck for less than an hour and drove only 35 miles, and Tesla wouldn’t cover the problem.

Thankfully, the new Tesla Cybertruck owner was convincing enough that Tesla eventually sent a tow truck to his location to take the vehicle in for repairs.

What should we take from this story?

While we hope this new Cybertruck owner’s experience is a single blip in the delivery process, there’s a glaring problem. Tesla seems poised to reject claims regarding the quality and coverage of this new truck, which many owners have waited a few years to receive. This could cause some new owners many headaches as they take ownership of their new Tesla products.

Source: CarScoops