Nathan, a business owner in Idaho, felt excited to finally have his non-foundation Cybertruck Cyberbeast delivered. Some people have reported waiting several months after reserving one, while others have waited just days. The typical cost of the truck he ordered is around $99,990, making it a pricey EV pickup.

However, an hour before he was due to see his Cybertruck delivered, he got a troubling message from a Tesla employee.

“Unfortunately, as the prep team was working on your car this morning, they discovered some alerts on the screen. After further review from our technicians, they have advised we unmatch you from this VIN,” read a screenshot Nathan posted on Cybertruck Owners Club.

“We apologize for the inconvenience but would like to assure you we are giving you a car up to Tesla standards. We will work on the back to find you another VIN ASAP. In the meantime, we will proceed with canceling this appointment and removing this VIN from your account.”

Nathan wrote he called the showroom and was told his truck needed a new battery.

“The prep team could not get the truck to turn on as they were preparing it for delivery. The Tesla employee told me that technicians were working on it and said that it needed a new battery,” he wrote.

“A new battery from a truck that had 0 miles on it.”

Despite disaster, other Cybertruck owners said he should be thankful

Nathan asked the forum if anyone else had experienced their new truck needing a battery. No one else chimed in with their experience, but assured him he was lucky they found it before it was delivered.

“Thank your lucky stars it didn’t fairly after delivery,” wrote an owner in Los Angeles. “Their message to you actually makes me feel good about them.”

An owner in New Jersey responded by saying they dealt with delivery delays, too.

“I had two deliveries pushed, and one unmatched VIN,” they said. “It sucks and is definitely a pain if you already started the insurance or payment process.”

A Florida Cybertruck owner said it needing a battery doesn’t bode well for the truck’s future.

“I wonder if the truck will go to another customer once they fix it,” they wrote. “I would not want it, worrying about gremlins in the future.”