Technology is one of the biggest deciding factors for today’s car shoppers, and today’s vehicles offer more technology and more advanced infotainment systems than ever before. However, one thing you never want to experience as a new vehicle owner is a surprise. But owners of many new General Motors vehicles are getting way more than they bargained for, including unwanted, surprise concerts. And GM will be headed to court for it.
How surprises with GM’s infotainment system led to a large lawsuit
According to CarComplaints.com, a class-action lawsuit has been filed in the U.S. District Court for the Middle District of Florida against automaker giant GM. This class-action lawsuit alleges that “GM infotainment system problems” have plagued certain vehicles, but also pose a dangerous threat to drivers and passengers as well.
The lawsuit alleges that the IOR infotainment system (with a 7-inch radio) is riddled with problems that “confuse and distract drivers.” Drivers have no control over what problem occurs with the infotainment system nor when those problems occur.
What’s worse is that according to the lawsuit, GM has not updated these infotainment systems and also refuses to replace/repair them when confronted by suffering owners. The brand is also accused of refusing to issue a recall for a problem that owners are clearly finding dangerous – even after GM issued a technical service bulletin acknowledging the problem.
The class-action lawsuit, Boddison v. General Motors LLC, accuses GM of violating both the Magnuson-Moss Warranty Act and Florida Deceptive and Unfair Trade Practices Act, as cited by ClassAction.org.
“Outdated” infotainment system plague thousands of vehicles
The complaints and experiences from this faulty infotainment system are not just limited to one vehicle. Just as every other brand does, GM uses its infotainment system across a variety of its lineup. So, it isn’t just one or two owners who have had issues.
In fact, the class-action lawsuit alleges that this (faulty) infotainment system is found in most newer GM SUV and truck models. But there are also some passenger cars unfortunate enough to be outfitted with the same infotainment system. The thousands of affected vehicles that share this infotainment system, and the alleged problem, include the following:
- 2019-2020 Chevrolet Colorado, Equinox, and Silverado 1500
- 2019-2020 GMC Canyon and Sierra 1500
- 2020 Chevrolet Camaro, Blazer, Sonic, Trax, and Silverado 2500HD/3500HD
- 2020 GMC Terrain, and 2500HD/3500HD
How GM’s faulty infotainment system could spell disaster for owners
As with all things technologically based, the infotainment system is responsible for accomplishing a multitude of tasks, as well as being connected to the rest of the vehicle’s functions. People experiencing problems with GM’s IOR infotainment system aren’t just noticing a glitch here or there. In fact, the issues with the IOR infotainment system are numerous and dangerous.
One of the most common and most dangerous complaints owners have is that the system’s volume will suddenly (and drastically) increase to maximum levels. GM even issued a service bulletin for this problem previously. And that’s not it.
According to GM Authority, the class-action lawsuit claims that GM vehicles with this infotainment system “are prone to experiencing a range of different issues including Bluetooth problems, display screens that suddenly go black and rearview camera problems.” Some owners claim that the ringer never shuts off with incoming Bluetooth calls, while others say the rearview camera’s display image remains on for up to one minute after shifting out of reverse.
All of these problems with the infotainment system can easily distract drivers and increase safety risks for all passengers. In fact, the class-action lawsuit accuses GM’s infotainment system of turning these vehicles into “ticking time bombs.”