Trucks & SUVs

Reliability is a Struggle for the 2021 Jeep Grand Cherokee

The Jeep Grand Cherokee is a pretty well-rounded SUV. It’s certainly good looking, can be had with a long list of people-pleasing amenities, and has the ability to go off-roading. But does that make the 2021 Jeep Grand Cherokee an SUV worth buying? Not necessarily. As well-rounded as the Jeep Grand Cherokee might be, it doesn’t have the best reliability ratings.

The Jeep Grand Cherokee
2021 Jeep Grand Cherokee Summit | FCA

How the 2021 Jeep Grand Cherokee’s reliability ratings were determined

There’s no denying that Consumer Reports’ reliability data is among the most comprehensive data out there. Each year, as part of its ‘Auto Reliability Surveys,’ which most recently received 329,000 responses from Consumer Reports’ members, Consumer Reports asks its members to report any serious problems they’ve had with their vehicle. That data is then used to determine a vehicle’s overall reliability rating.

Consumer Reports’ reliability data isn’t the only data you should be looking at either. J.D. Power also puts out reliability ratings. To generate its ratings, J.D. Power says  it measures the “level of defects, malfunctions and design flaws experienced by vehicle owners.” 

Is the 2021 Jeep Grand Cherokee reliable?

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According to Consumer Reports, you shouldn’t expect the 2021 Jeep Grand Cherokee to be all that reliable. Unfortunately for this year’s model, it earned a three out of five predicted reliability rating. That’s not the first time Consumer Reports has given the Jeep Grand Cherokee a less than perfect reliability rating either.

Last year’s model earned itself a two out of five reliability rating. And the year before that? The 2019 Jeep Grand Cherokee earned a three out of five reliability rating. So, reliability has been a struggle for the Jeep Grand Cherokee for kind of a while.

But what does J.D. Power have to say about it? Fortunately, J.D. Power did give the 2021 Jeep Grand Cherokee a slightly higher reliability rating than Consumer Reports did. In fact, J.D. Power gave the 2021 Jeep Grand Cherokee a ‘Great’ overall quality and reliability rating. Keep in mind, however, that’s not the highest rating J.D. Power gives out. 

There are other options out there

Fortunately, there are plenty of other reliable SUVs to choose from if you’d prefer to avoid the 2021 Jeep Grand Cherokee altogether. The 2021 Kia Telluride is one of the highest-rated vehicles, according to Consumer Reports’ data. It boasts both a five out of five predicted reliability rating and a five out of five predicted owner satisfaction rating.

If the Kia Telluride isn’t quite your style, consider the 2021 Hyundai Palisade. According to Consumer Reports, this year’s Palisade earned a four out of five predicted reliability rating. It also earned a four out of five predicted owner satisfaction rating, which might be lower than that of the Telluride’s score but does match the Jeep Grand Cherokee’s current predicted owner satisfaction score.

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Does this mean the Jeep Grand Cherokee is a bad SUV?

The Jeep Grand Cherokee isn’t a bad SUV. If anything, it just has some issues to contend with. For some SUV shoppers, those issues might be easy enough to look past. But for others? Below-average reliability ratings might be reason enough to avoid the 2021 Jeep Grand Cherokee altogether.