Least Satisfying SUVs and Crossovers, According to Consumer Reports

The least satisfying SUVs and crossovers disappoint those who get behind the wheel. Consumer Reports chose them based on a member survey to measure the current state of owner satisfaction. Of them, these SUVs and crossovers turned out to be below expectations. More owners said they wouldn’t repurchase these vehicles. CR then combines the owners’ satisfaction and whether they’d purchase or not with its ratings on testing and reliability. Together, they make the least satisfying SUVs and crossovers, according to Consumer Reports.

Consumer Reports’ least satisfying SUVs and crossovers – the 2022 Cadillac XT4

A red 2022 Cadillac XT4, one of the least satisfying SUVs and crossovers, according to Consumer Reports.
2022 Cadillac XT4 | Cadillac

Firstly, 47% of owners said they would repurchase this vehicle. Less than half of the owners saying they’d purchase another one is a bit below average for a compact luxury SUV. It comes as no surprise when looking at Consumer Reports‘ scores, as it received the worst possible ratings for reliability and owner satisfaction. Its best score was for the road test, where it got a 78 out of 100.

One of the main concerns of customers was engine noise and the smoothness of the ride. It notably has a poor ride quality, and the engine is a bit noisier than people like. Not to mention its frequent problems. According to Consumer Reports, the Cadillac XT4 has had severe repair issues since its redesign in 2019. That’s why it scored so low on predicted reliability for 2022. None of the above is acceptable when paying $35,795-$42,095 for a luxury SUV.

The 2022 Jeep Renegade is one of the least satisfying SUVs and crossovers

2021 Jeep® Wrangler Islander and Jeep Renegade Islander special editions | Jeep

Even lower than the Cadillac offering, only 46% of Renegade owners said they would buy another one. Just like the XT4, it’s due to poor reliability, ride quality, and frequent necessary repairs. CR agreed with owners in its tests, giving the Jeep Renegade a 56 out of 100 for its road test and low scores for predicted reliability and owner satisfaction.

The only thing the Renegade has going for it is its low price range. Customers can have Jeep’s small SUV for just $22,496-$29,995, making it pretty affordable. Although with other options available in the same price range, it’s hard to justify buying such an unsatisfying model.

2022 Jeep Compass, smaller but not much different

Although the Compass is different from the Renegade, it suffers from the same issues. Being unreliable, poor ride quality, and a terrible interior plague the Compass. It’s an even smaller version, so the cargo space is another issue it gains. It received the same 56 road test score as its slightly bigger brother and identical poor reliability and owner satisfaction ratings.

Not only did CR give the Compass an abysmal 33 out of 100 driving experience score, but it also gave it a 42 for value. An SUV that starts at just $26,020 doesn’t need much to prove its value. However, the 2022 Jeep Compass misses the mark and leaves owers wholly dissatisfied.

The luxurious 2022 Infiniti QX50 is one of the least satisfying crossovers

A gray 2022 Infiniti QX50, one of the least satisfying SUVs and crossovers, according to Consumer Reports.
2022 Infiniti QX50 | Infiniti USA

Unlike the previous SUVs, this luxury crossover received decent scores in two areas from Consumer Reports. CR gave the QX50 a 77 out of 100 for its road test and a 3 out of 5 for predicted reliability. That’s a bit more than all the other least satisfying SUVs and crossovers on the list so far, so what’s so bad about this Infiniti offering? Firstly, owner satisfaction is a bottom score of 1, the primary deciding factor.

Additionally and most importantly, value is what comes into play. Not only does a vehicle have to drive well, be reliable, be filled with tech, and more, it has to do it all for the right price. The 2022 Infiniti QX50 starts at $39,000, and its top trim starts at $56,950. That’s a lot of money for a crossover with a worse CR road test score than the Cadillac XT4, which is much more affordable. Primarily because of the lack of value on an expensive model, the Infiniti QX50 is not satisfying.

2022 Nissan Rogue Sport – reliable, but no one wants another

An orange 2022 Nissan Rogue Sport, one of the least satisfying SUVs and crossovers, according to Consumer Reports.
2022 Nissan Rogue Sport | Nissan

The first model to reach below 46%, only 42% of owners would buy another Nissan Rogue Sport. Considering that Consumer Reports gave it a perfect 5 out of 5 rating for predicted reliability, that’s surprising. The road test isn’t bad either, earning 72 out of 100 points. So what makes the 2022 Nissan Rogue Sport one of the least satisfying SUVs and crossovers?

According to CR, predicted owner satisfaction for this crossover is the lowest possible. In terms of value, comfort, and driving experience, the Rogue Sport falls very short. Once again, the value segment is surprising since it starts at just $24,060. However, the Rogue Sport’s driving experience and lack of interior comfort make it highly unsatisfying.

2022 Chevrolet Trax – even for $21,000, owners won’t buy it again

An astounding 37% of owners said they would buy another Chevrolet Trax. That’s well past half that won’t even think about getting another one. Additionally, the Trax price ranges from $21,400 to $23,820, making it even more apparent that this is an unsatisfying subcompact SUV. Moreover, problems arise when you notice it isn’t because of reliability, since Consumer Reports gave the Trax a perfect score.

Outside of predicted reliability, CR gave the Chevrolet Trax a low score for…just about everything. Comfort, value, driving experience, acceleration, ride, trunk, noise, and more received meager ratings. The most significant area of focus is how comfortable it is, scoring a 33 out of 100. No matter how cheap an SUV or crossover might be, owners are the least satisfied when the seats, climate, noise, and ride are all uncomfortable.

Finally, the 2022 Ford EcoSport is the least satisfying SUV and crossover

A blue 2022 Ford EcoSport, one of the least satisfying SUVs and crossovers, according to Consumer Reports.
2021 Ford EcoSport | Ford

Only 30% of owners would ever pay for an EcoSport again. That’s the lowest of all SUVs and crossovers, and only one car, the Toyota C-HR, scored lower (29%). Another affordable offering, but this one is unreliable, unsatisfactory, and provides terrible comfort. Its lowest score is for comfort, earning just a 21 out of 100 from Consumer Reports.

Additionally, despite having a price range of $22,040-$28,395, CR gave it a 43 out of 100 value rating. Pile that on top of poor reliability and an awful driving experience, and you’ve got yourself the least satisfying SUV or crossover available.

Least satisfying SUVs and crossovers, according to Consumer Reports

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Were any of these models on your radar? If so, you might want to hold off until another model year. Each time a new model comes out, it is improved and changed, so what isn’t right now might be better in 2023. All the ratings from Consumer Reports are written to provide guidance in buying the best vehicle for you. The least satisfying SUVs and crossovers highlight models that can’t seem to get it right. Whether it’s reliability, performance, comfort, or something else, owners were left with a bad taste in their mouths.

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