Heavy Duty Pickup Trucks by GM Get the Lowest Consumer Ratings of All

Trucks are a very popular segment in the automotive world. We’ve seen light duty trucks, heavy duty trucks, compact pickup trucks, and all matter of in between over the years. Cars.com ranks pickup trucks according to several various metrics. When it comes to owner reviews, heavy duty pickup trucks by GM get the lowest consumer ratings of all.

The GMC Sierra 3500HD, one of the leading heavy duty pickup trucks by GM, driving down an open road towing a trailer.
GMC Sierra 3500HD | General Motors

The 2021 Chevy Silverado 1500 and the GMC Sierra 1500 don’t rank quite so low. But the 2500 and 3500 HD models of the Chevrolet Silverado and GMC Sierra are ranked lowest on Cars.com in terms of consumer ratings. Let’s dive into some of the things owners say about the 2021 heavy duty pickup trucks by GM. Maybe we can figure out why these big trucks rate so low according to consumers.

The 2021 GMC Sierra 3500HD and the 2021 GMC Sierra 2500HD

The heavy duty GM trucks that fly the GMC flag are rated in the bottom few on Cars.com in terms of consumer ratings. Consumer reviews are based on a 5 star scale. There is a rating for exterior styling, performance, interior design, comfort, reliability, and value for the money.

The 2021 GMC Sierra 3500HD actually earns a total of 4.5 stars overall. Consumers give this truck 5 stars in the performance category. In fact, it gets 4.5 in all the other categories except one. For reliability, the 2021 GMC Sierra earned only 2 out of 5 stars.

The GMC Sierra 2500HD parked off road in the mountains.
GMC Sierra 2500HD | General Motors

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“… I had trouble with #4 injector…dealership replaced it. Now my AC doesn’t work all the time. Although it sounds like it’s blowing it isn’t.”

Consumer review on Cars.com

The 2021 GMC Sierra 2500HD gets pretty high marks as well. It’s looking like just because these heavy duty pickup trucks by GM are rated the lowest doesn’t necessarily mean they are bad models. They just happen to be the lowest rated by consumers. When one of the lowest ratings is still a 4.5 out of 5 it’s pretty obvious that––in general––folks are just really happy with their pickup trucks.

That said, there were owners that didn’t love the high price they paid. Additionally, there were other negative remarks made. For example, one owner review of the 2021 GMC Sierra 2500HD claimed that they could not see over the dash very well and that this makes the large pickup truck dangerous. Overall, though, it’s a well-liked truck by those who buy it.

The 2021 Chevrolet Silverado 2500HD and the 2021 Chevrolet Silverado 3500HD

These two heavy duty pickup trucks by GM are the two lowest rated pickup trucks in Cars.com consumer reviews. They all have great towing strength and do good work for their owners. However, they fall short in a few places.

The 2021 Chevrolet Silverado 2500HD has 4.5 stars overall. Again, the main issue with this heavy duty pickup truck is reliability. While many owners have great things to say, others haven’t had a great experience.

the 2021 chevrolet silverado 3500HD parked in the sand in a large barn
Chevrolet Silverado 3500HD | General Motors

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“Apparently the problem was fixed and when I left the dealership, within 8-10 miles the engine light came on and I received an alert via text to have “problem” taken care of. I am truly disappointed with GM as this is the second Silverado I have purchased within the past three years to have issues.”

Consumer Review on Cars.com

The Chevrolet Silverado 3500HD is the one truck that actually has a pretty low overall score of 3.7 stars. Owner reviews tell tales of issues soon after purchasing the truck. Even with very low mileage, the 2021 Chevrolet Silverado 3500HD is in and out of the shop with a frequency that’s angering buyers.