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While the 2021 Ford Mustang Mach-E is new to the electric vehicle world, there seem to iron out some issues. Some owners are complaining about the clunky charging infrastructure and app. Ford has partnered with the Electrify America brand to help charge its new EV, but the network might not be ready for the Mach-E.

Charging the new Ford Mustang Mach-E electric vehicle

A 2021 Ford Mustang Mach-E on display
A Ford Mustang Mach-E electric car on display | VCG/VCG via Getty Images

Michael Martinez of AutoMotive News took the Mach-E on an adventure for research purposes. He found on his trip that the Ford charging network wasn’t as ready for his road trip as he hoped.

“My in-network options were mostly limited to a pair of ChargePoint stalls in the back of a gas station parking lot as well as single stations at dealerships. The closest Electrify America station was about 40 minutes – and one toll road – out of my way.”

Michael Martinez | Automotive News

With the use of the FordPass app, Martinez had a fairly seamless stop at a ChargePoint station. When he got to the Electrify America station, he intended to use the Plug&Charge feature Ford has been touting.

This feature is similar to Tesla’s Supercharging app that streamlines the charging visit. A “charge fault” error popped up and had to be fixed through the FordPass app.

Martinez isn’t the only one having issues with this Plug&Charge feature. It has been speculated that the app might be trying to do some mid-charge authorization that causes the charging to stop.

This can be highly inconvenient if you step away to allow your car to charge and come back to an incomplete session. This problem seems to be prevalent at the ChargePoint stations, which Ford promoted to Mach-E owners.

Are these just electric vehicle growing pains?

One of the recurring themes here is that companies like Ford are very new at the electric vehicle game. While there may be issues right now, the issues will likely be ironed out as we go.

Mach-E drivers are having issues getting a fast and full charge at certain stations, but it eventually works. The experience might be clunky, but it isn’t completely broken.

As electric vehicles continue to grow in popularity, the charging network will grow along with it. For now, it might be worth it to plan your routes accordingly before you go using apps like A Better Routeplanner.

Ford already pulled the home charger

The Ford Connected Charge Station was supposed to charge the Mach-E home. Ford touted the home charger as a “simple and fast charging experience” and slapped the price tag of $799 on it. That is definitely one of the most expensive home chargers on the market, including Tesla.

According to Automotive News, Ford pulled the charger from the market back on February 24. A comment from a spokesperson noted “some weren’t working properly” but did not elaborate.

The Ford Connected Charge Station handled up to 48 amps of charging power and came with a 20′ cord. It was waterproof and adjustable to however much charge you might need. It was also compatible with the FordPass app.

With the Ford charger coupled with a 240 volt 48 amp hardwire, the required time to charge from 0-100% is 10.9 hours. According to Ford, this gets 28 miles of range per hour.

With the Ford charger using a 240 volt 30 amp NEMA 14-50 wall outlet, you could fully charge your Mach-E in 15 hours. This gets you 20 miles of range per hour.

On a standard 120 volt 12 amp outlet, it would take 95 hours to get from 0-100%. This gets you three miles of range per hour. Don’t hold your horses for this charge!


Ford Mustang Mach-E: What Is the Range for This Electric Vehicle?