Ryan Kavanaugh, a homeowner and construction worker in Brentwood, California, was out with his family while he waited for a package to be delivered. His neighbor’s security camera recorded the FedEx driver using his private driveway to make the delivery in September. To add insult to injury, the driver backed into his home and drove away.

Kavanaugh contacted FedEx’s corporate office shortly afterward. FedEx sent an evaluator, whose assessment was less than satisfactory.

“Their first assessment was very, like, exterior. They said, like, ‘We’ll replace the paint that was chipped on the garage, we’ll replace this one section of the gutter, but we found a couple of roof tiles,” Kavanaugh told NBC Bay Area.

“The original assessment was around $1,200, I believe.”

With his industry knowledge, Kavanaugh felt that estimate wasn’t fair. So he hired his assessor and roofer, who found serious internal damage.

“The assessment we got from the roofer was close to $80,000,” he said. “Then when we got past the roof assessment and into the structural damage, and the interior of the joists that were cracked and stuff, the last assessment we got was $113,000.”

FedEx came back prepared

Kavanaugh sent the assessment documentation to FedEx, who responded by sending another evaluator to his home. The second assessment was just $5,800. Kavanaugh felt the evaluator was failing to take the interior damage into account.

“Mostly what you’ve got are tresses that go back and connect to the main frame of the home that is cracked in multiple places, but the company refuses to cover more than $5,800,” he said.

Viewers were on FedEx’s side

YouTube commenters, many of which claim to have construction or repair experience, think Kavanaugh is trying to squeeze FedEx dry.

“I’m 70 and retired no, but I framed and did exterior trimming on homes for a good portion of my working life, and this is BS,” wrote a viewer. “I love the fact that it was a roofing subcontractor who told him the first estimate was $80,000. I’d bet there are more shady roofers than any other of the building trades.”

Others recognized that the internal damage was fairly severe, saying the cracked trusses would compromise the integrity of the house. But most agreed the maximum cost to fix the issue would be $25,000.

More said they’d fix the issue themselves for cheap.

“I’ll do it for $500 and a 12-pack of Modelos,” they wrote. “I’d fix it in half a day.”

Another said FedEx’s second estimate seemed reasonable.

“The $5,800 revised assessment is more than fair. A new piece of fascia, a couple of roof tiles, and a little paint,” read their comment. “FedEx could end up counter-suing for defamation, and he ends up paying them…ridiculous to think he could get anything over $10,000 let alone over $100,000… And he’s ‘experienced’ in construction… Nope.”