Consumer Reports Totally Disagrees With J.D. Power About 2021 Chevy Silverado Reliability

When it comes to the 2021 Chevy Silverado, J.D. Power and the experts at Consumer Reports can’t seem to agree. Consumer Reports found the Silverado truck unreliable, but J.D. Power had quite a different outlook on this Chevy truck. What made the reviews so different?

Consumer Reports didn’t love the 2021 Chevy Silverado and found it unreliable

The 2021 Chevy Silverado got different reviews from Consumer Reports and J.D. Power
The 2021 Chevy Silverado truck driving on the road | Chevrolet

Looking at the road test review from Consumer Reports, there were various issues noted. The reliability of the 2021 Chevy Silverado came in far below average, with a one out of five. The owner satisfaction score was only three out of five, just average. Consumer Reports also gave the Silverado truck a one out of five for its 17 mpg overall fuel economy.

Looking at the reliability history on the page, the Chevrolet Silverado has had a poor score since 2015. Owners reported issues with the engine major, among other things. It currently has five recalls from the National Highway Traffic Safety Administration (NHTSA). These relate to tires, airbags, seatbelts, and more.

The 2021 Chevy Silverado does not come with forward collision warning (FCW), lane departure warning (LDW), or blind-spot warning (BSW) standard. Rear cross-traffic warning (RCTW) and automatic emergency braking (AEB) are not included either. All of these are only optional. Fortunately, the NHTSA gave the Chevy truck high marks in its crashworthiness tests.

J.D. Power thought the Chevy Silverado was reliable enough

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Looking at the J.D. Power review of the 2021 Chevy Silverado offers a different perspective. Coming in third on the large light-duty pickup list, the Silverado racked up an 82 overall. The quality and reliability score was “great,” coming in at 83 out of 100.

The resale value and dealership experience also score above average. Contrary to Consumer Reports, owners of the 2021 Silverado noted the overall fuel economy and driving range were acceptable. The steering was solid, and the “sound the doors make when you close them” is listed as a positive.

In the safety section, J.D. Power notes the rear-view camera first. Chevrolet offered FCW, but it isn’t included. J.D. Power noted LKA and LDW are useful, but buyers have to add those features as well.

Consumer Reports and J.D. Power don’t always have to agree on the reliability

It isn’t that either one of these companies is incorrect about the assessment of the 2021 Chevy Silverado. Different reports from a large number of people are probably the best way to get the complete picture of a vehicle before you buy it. Depending on your situation, the Silverado might be the perfect truck.

The Insurance Institute for Highway Safety (IIHS) gave the 2021 Silverado “good” scores on most of the tests. The front small overlap passenger test received a score of “marginal.”

With five different engine types, three transmission options, three different body styles, and a variety of trim levels to choose from, there are a lot of positives to look at. The Chevy Silverado might not be the perfect truck for all situations, but it is safe and reliable.

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