Crossover & Midsize

Consumer Reports Had a Hard Time Loving the 2020 Jaguar F-Pace

The Jaguar F-Pace is a luxury compact SUV that shares the panache of other models in its brand. Jaguar launched this model in 2016 for the 2017 model year, and it quickly grew to be the automaker’s best-selling model. Reviewers at CarandDriver.com, Edmunds.com, and KelleyBlueBook.com have all given the F-Pace fairly positive reviews.

Yet the testers at Consumer Reports didn’t give the 2020 Jaguar F-Pace a warm reception. We’ll take a look at CR’s ratings for this SUV and why they were so low.

The reasons behind the Jaguar F-Pace’s low overall rating

Consumer Reports testers gave the new Jaguar F-Pace an overall score of 54 within a range from 44 to 82 based on the other vehicles in the segment. The F-Pace ranked 13th out of 22 luxury compact SUVs tested. A few positives emerged during the F-Pace’s testing, but testers generally found more negatives in this upscale SUV that has a starting price at $45,200 and tops out at $80,600.

The SUV’s score in Consumer Reports’ road test was a middling 72. It rated a two out of five for predicted reliability. Predicted owner satisfaction was equally unimpressive at two out of five. 

Breaking down the F-Pace’s performance in CR’s road test

It's the first drive of the new year, make it count with the Jaguar F-PACE.Happy 2020 from all of us at Jaguar.

Posted by Jaguar on Wednesday, January 1, 2020

Testers drove the Jaguar F-Pace variant powered by a 3.0-liter supercharged V6 that pumps out 380 hp and 332 lb-ft of torque. They liked its fairly quick time of 6.0 seconds in the 0-to-60 mph heat. The F-Pace received a five out of five for its quick acceleration, strong transmission, and responsive braking. Its routine handling rated a four out of five.

After such a strong start in the road test, its ratings started to go south, especially for safety. Emergency handling rated a middling three out of five, with stability control activated too soon for the SUV to do well in CR’s avoidance maneuver test.

Testers weren’t impressed with its headlights either. With a rating of two out of five, the automatic high beams weren’t as accurate in sensing oncoming vehicles as some other cars are.

The Jaguar F-Pace also falls short on comfort, according to CR’s testers. They expected more than a rocky ride and road noise from a luxury SUV, but this vehicle rated three out of five in both the ride and noise category. However, front- and rear-seat comfort, as well as access to the front and back of the car, were all satisfactory. 

The F-Pace’s infotainment system did not meet the testers’ standards for a luxury SUV. Neither did the vehicle’s plasticky interior, which lacked some of the finer touches that its competitors have.

Other areas where the Jaguar F-Pace earned low ratings were usability and visibility. Testers thought that controls, such as the shifter, weren’t intuitive to use and needed some programming to prevent problems. Visibility in the back of this SUV could have been much better due to the sloping design of the car’s cabin, the chunky rear pillars, and the narrow rear window.

Fuel economy for the Jaguar F-Pace is another area that could have stood some improvement. Testers measured a combined 20 mpg, consisting of 14 mpg city and 27 mpg highway. They thought that the SUV’s gas mileage was low compared to rivals such as the BMW X3 and the Mercedes-Benz GLC

Predicted reliability and owner satisfaction ratings

Because the Jaguar F-Pace was just introduced in 2017, Consumer Reports testers used that year for its predicted reliability. The results were poor, with the SUV rating a two out of five. Potential trouble spots that were rated as “worse” on a five-point scale from worse to better were the brakes, body integrity, and in-car electronics.

In a comparison of various models’ reliability in this class, the Jaguar F-Pace ranked second from the bottom at 27 percent, followed only by the Acura RDX at 19 percent. The Lexus NX and the Porsche Macan topped this comparison chart.

CR’s predicted overall owner satisfaction turned out to be another strike for the Jaguar SUV with a rating of two out of five. Like the testers, owners loved its acceleration and handling and gave it a score of 95 out of 100. Styling also scored highly at 84. They weren’t quite as sold on its comfort, which scored 73, and the F-Pace tanked in the owners’ perception of its value, which earned a dismal 46 out of 100.

When asked if they would buy another 2020 Jaguar F-Pace, 55 percent of the owners said yes. This response placed it at the bottom of the chart below the Infiniti QX50 and the Buick Envision. 

Despite its great looks, impressive acceleration, and the cachet of boasting the Jaguar brand, both owners and Consumer Reports’ testers found critical shortcomings in this SUV. At this price point, it’s clear that the 2020 Jaguar F-Pace is a luxury compact SUV that Consumer Reports finds hard to love.