Consumer Reports: 2021 Toyota Models Don’t Make Everyone Happy

When it comes to Toyota models, most of them rank somewhere in the top half of their respective classes. In fact, most of them have high predicted reliability and owner satisfaction scores from Consumer Reports––but not all of them. When we sifted through the data, it became clear that 2021 Toyota models don’t make everyone happy. 

a Toyota logo outside of the storefront of a Toyota dealership
The Toyota logo | Nathan Stirk/Getty Images

The least satisfying 2021 Toyota model according to Consumer Reports

In terms of consumer satisfaction scores, the vast majority of Toyota cars, SUVs, crossovers, and pickup trucks scored at least 4/5. However, some of them scored a bit lower. In fact, The 2021 Toyota C-HR is the least satisfying 2021 Toyota model. It is also the smallest Toyota SUV

Consumer Reports data shows a predicted consumer satisfaction rating of just 1/5 for the 2021 Toyota C-HR. While this car may get major points for style, it falls short of practicality. Owners aren’t pleased with the overall value, comfort, or driving experience of the 2021 Toyota C-HR. In other words, most C-HR owners aren’t planning on buying another one when it’s time to go car shopping again. 

The C-HR is a crossover in Toyota’s ever-evolving crossover and SUV lineup. The base model is the 2021 Toyota C-HR LE trim, with a starting price of $21,595 according to Toyota. In the Consumer Reports review, CR notes its good fuel economy and long list of advanced standard safety features. However, the praises sung stop there. Slow acceleration and “horrendous visibility” are part of the issues that make up the long list of low points for the 2021 C-HR. 

A silver 2021 Toyota RAV4 driving on a highway next to the ocean.
2021 Toyota RAV4 | 2021 Toyota Motor Sales, U.S.A., Inc.

The Toyota Corolla, Toyota RAV4, and Toyota Tacoma are some of the brand’s top selling models in the US. That said, these models have lower consumer satisfaction ratings than any other 2021 Toyota models––except for the unfortunate C-HR. Here’s a breakdown of CR’s predicted owner satisfaction scores for these three popular models. 

First up, the 2021 Toyota Corolla. This compact car is a beacon of practicality. Its low starting price and reputation for good reliability make it appealing to a wide range of buyers. In fact, CR ranks it No. 2 in its class. However, the 2021 Toyota Corolla also scored a 3/5 for predicted owner satisfaction from Consumer Reports. 

A grey 2021 Toyota Corolla Apex driving, the Corolla is one of the cheapest new cars
2021 Toyota Corolla Apex | Toyota

In addition to that, the 2021 Toyota RAV4 also scored 3/5. If you want a RAV4 with higher ratings in this area, you may want to check out the RAV4 Prime model. This is the plug-in hybrid version of the popular crossover, and it scored a higher 4/5 predicted owner satisfaction rating. 

The 2021 Toyota Tacoma also scored 3/5. Despite its obvious appeal as a small work truck or formidable off-roading companion, the 2021 Toyota Tacoma is showing its age. A primitive cabin experience and lackluster 2.7 liter four-cylinder base engine mean CR ratings don’t expect high long-term owner satisfaction. 

How does Consumer Reports score for predicted owner satisfaction? 

A silver 2021 Toyota Tacoma midsize truck in a desert mountainous area.
2021 Toyota Tacoma | 2021 Toyota Motor Sales, U.S.A., Inc.

The whole package is taken into account for each CR rating. The review team considers factors from the driving experience, to the safety features, to the overall value. Owner feedback from past model years also plays a significant role in the scoring. 

In addition to these important points, Consumer Reports does a survey to ask owners if they would repeat-buy the model they are in. The consumer satisfaction ratings reflect the percentage of buyers that are so in love with their 2021 Toyota models that they plan to buy another. 

In short, the 2021 Toyota C-HR, 2021 Toyota Corolla, 2021 Toyota RAV4, and 2021 Toyota Tacoma are at the bottom of the barrel. When it comes down to whether owners are happy enough with their purchase that they’d do it all over again, none of these models––regardless of popularity––make the cut for Toyota’s most satisfying vehicles. These four are the least satisfying 2021 Toyota models according to Consumer Reports.

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