Trucks & SUVs

Despite Awful Reliability, the 2020 Chevy Silverado 1500 Satisfies Most Owners, Consumer Reports Shows

The Chevy Silverado has seen mixed reviews over the years yet continues to be an American favorite. And despite its iffy reliability, owner satisfaction remains high. In fact, Consumer Reports slapped the 2020 Chevy Silverado 1500 with a poor reliability rating. But the pickup truck’s other scores show another story.

Let’s delve into what sparked the stark contrast in scoring.

The 2020 Chevy Silverado’s dismal reliability score

Consumer Reports looks at data gathered from owners to gauge a vehicle’s reliability. These ratings are rooted in owner experience. Evaluations are based on how well models hold up in 17 trouble areas, including major ones such as transmission, engine, and brakes.

However, the 2020 Chevy Silverado 1500 earned the lowest reliability score — 1 out of a possible 5 points — from Consumer Reports. That’s not a typo. A few of the 2020 Silverado’s most common trouble spots include its brakes, in-car electronics, and power equipment. 

The 2020 Chevy Silverado’s contradiction in owner satisfaction

So, here’s where things get contradictory. The 2020 Chevy Silverado 1500 earns a poor rating in reliability based on surveys of actual Silverado owners. But the satisfaction rating from the same ownership surveys is an above-average 4 out of 5.

The big question behind ownership satisfaction lies in the answers to one question: Would owners repurchase a Silverado? It’s a compelling notion that Chevy Silverado owners would repurchase the truck despite experiencing mechanical failures.

Loyalty for the Bow Tie brand

The 2020 Chevy Silverado 1500 earned a poor reliability rating from Consumer Reports because of component failures and problems. But those same owners also said the truck satisfies them. It’s a testament to their brand loyalty and their apparent willingness to overlook shortcomings in power equipment, brakes, and in-cabin electronics.

So, the results can be telling to anyone considering a 2020 Chevy Silverado. You might experience a few hiccups along the ownership journey, yet you might always be satisfied with this truck.

The 2020 Silverado 1500 is a pretty nice pickup

Despite its poor reliability score, the Chevy Silverado 1500 is a pretty solid truck. RepairPal.com, a site that collects vehicle repair data, doesn’t show any issues for 2020, 2019, or 2018 Silverado models. As for the 2020 Silverado 1500, reviews have been generally positive. 

Edmunds also points out that after a redesign in the 2019 model, the 2020 Silverado 1500 comes with a host of upgrades. Several powertrain options can handle various towing and hauling jobs. Engines include a turbocharged four-cylinder, a V6, two V8 versions, and a new turbodiesel. 

Additionally, the long-cab configuration offers a big upgrade in rear legroom. The in-cabin display is easy to use and attractive. And with eight available trim levels to choose from, this pickup is easily customizable.

CR’s reliability rating for the 2020 Silverado 1500 may not look good. But it doesn’t mean that your Silverado won’t be reliable or that you’ll be dissatisfied with your purchase. And it may make a Chevy truck enthusiast out of you along the way.