4 Things Consumer Reports Hates About the 2023 Jeep Grand Cherokee L

The 2023 Jeep Grand Cherokee L didn’t change much from the previous model year, so the new version earned similar scores from Consumer Reports. CR’s testers love the smooth transmission, towing capacity, and roomy cabin. However, the new model also falls short in four particular areas of testing. So, what’s wrong with the 2023 Jeep Grand Cherokee L?

1. This long SUV has mediocre acceleration

2023 Jeep Grand Cherokee L: Consumer Reports review
2023 Jeep Grand Cherokee L Summit Reserve (left) and 2023 Jeep Grand Cherokee L Overland | Stellantis

The 2023 Jeep Grand Cherokee L packs a 3.6-liter V6 engine and an eight-speed automatic transmission. That pairing works well overall, but acceleration is dismal compared with other SUVs in this class. 

Accelerating from 0 to 60 mph took a leisurely 8.8 seconds in Consumer Reports testing. Competitive vehicles run in the low-seven-second range. One such rival is the Toyota Highlander, boasting a 7.2-second split. 

2. The 2023 Jeep Grand Cherokee L exhibits poor braking performance

Acceleration isn’t the only performance drawback. Consumer Reports reviewers also knock the 2023 Jeep Grand Cherokee L’s braking distances. Stopping on wet surfaces took 150 feet from 60 mph. 

Though you’d expect a longer stopping distance on wet pavement, this SUV also disappoints on dry roads. It took 141 feet to come to a complete stop. That’s about 14 feet longer than its popular rival the Kia Telluride

Also, the L’s brake pedal seemed overly sensitive at lower speeds in CR testing, which reviewers say would take a driver time to get used to.

3. The 2023 Jeep Grand Cherokee L suffers from a noisy engine

When traveling at higher speeds, the 2023 Jeep Grand Cherokee L keeps wind and road noise to a minimum in the cabin. However, CR testers aren’t happy with the engine noise. The V6 got pretty loud when pushed. 

It made a metallic noise that frustrated reviewers. Even more aggravating is that because the engine needs pushing quite often, it will force riders to endure the noise frequently. The Hyundai Palisade is the opposite, boasting a rather quiet cabin. 

4. Interior controls are cluttered and confusing

Consumer Reports testers like the looks of the luxurious interior, but the devil is in the details. Unlike other Jeep models, the Grand Cherokee L has cluttered controls, and some are even confusing. For example, the driver instrument cluster is too over-the-top and distracting. Climate controls are poorly placed, making them too low for the driver to access quickly. 

In addition, accidentally pressing the volume knob causes the infotainment screen to shut off, making you lose more time turning it on again. Plus, thebuttons across the top of the infotainment system are glossy black, making them difficult to locate when the sun is glaring. 

Furthermore, CR reviewers note the two separate buttons for adaptive cruise control and regular cruise are unnecessary. They’ll likely confuse a new user and still trip up someone used to the controls. 

All in all, Consumer Reports sees quite a few benefits to buying a new Jeep Grand Cherokee L, but several drawbacks mar this luxury SUV. If you’re looking for powerful acceleration or a tranquil highway drive, you might want to look elsewhere. 

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