2022 Mercedes-Benz E-Class: A Disappointing Reliability Rating Ruins an Impressive Road Test From Consumer Reports

Mercedes-Benz typically has stellar ratings, but there are a few notable occasions when it falls below expectations. The Mercedes-Benz E-Class is a prime example. Even though it is a beautiful car, Consumer Reports has a few issues with the E-Class which shouldn’t be overlooked.

The road test went very well

A chrome Mercedes-Benz logo on a gray background.
Mercedes-Benz logo | Getty Images

Consumer Reports seemed pleased enough with the E-350 when it was time for the road test. It looked terrific driving down the highway, and the 2.0-liter turbocharged four-cylinder engine performed well. It was able to get 24 mpg, which while not amazing when compared to other sedans, isn’t terrible.

What Consumer Reports wasn’t impressed with was the ride. Mercedes-Benz has a solid reputation for designing cars with stunning looks and a smooth ride, but the 2022 E-350 isn’t living up to expectations. Considering this vehicle costs anywhere from $54,950 to $113,500, feeling sharp bumps shouldn’t happen.

Something else that bothered the review site was the noise level. According to Consumer Reports, “Cabin noise is kept to a whisper, but on this front, the Benz is a bit adulterated. Like a church mouse with a snoring problem, the engine stands out. You hear almost nothing in the E350’s cabin except for the four-cylinder thrum, which from the outside sounds like a clattering diesel, as if it were a European taxi.”

On the flip side, the handling and agility is top-notch. For those who enjoy powering around winding roads without having to slam on the brakes at every curve, it’s hard to top the E-Class.

You shouldn’t overlook the poor reliability score

The 2022 E-Class has poor reliability scores. In fact, Consumer Reports ranks it as having more inadequate reliability than the average new car. This is based on data on 2019, 2020, and 2021 models. These model years got dinged for issues such as the climate system, suspension, brakes, paint and trim, body integrity, body hardware, power equipment, and the in-car electronic system.  

Another factor which contributed to the 2022 E-Class’s poor reliability scores is the recent recall on the seat belt. It can retract early. For parents with small children who have to be secured, this could prove to be the ultimate nightmare.

The recall letters have already been sent out, so if you have an E-Class that hasn’t been checked, you can take it to your local dealer to have this issue fixed, free of charge. It shouldn’t take long, so you shouldn’t have to worry about sitting around a dealership for long periods of time.

Is the Mercedes-Benz E-Class worth considering?

Given the price and the reliability score, there are doubtless better options out there, such as the Audi A6, BMW 5 Series, and the Lexus ES. Each has its issues, so it will come down to what you want and can deal with.

Even so, the 2022 E-Class has an overall score of 68 and ranked number 5 out of 12 in the luxury midsize car division. Consumer Reports found issues with the befuddling controls, tight rear seat, low-slung car cramp access, and the suspension which transmits too much harshness on the standard sport package.

Not everyone will find these hard sales, so if you don’t mind having buttons that are a little confusing and rarely have anyone sitting in the backseat, then these may not be that big of a deal. On the other hand, if you’d rather go with something else, the 2022 Audi A6 might be a better choice, as it has the highest score in its division.

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