Three-row SUVs seem like the perfect solution for growing families. Not all of them are comfortable, however. The dreaded third row has developed quite the reputation as being the one place no one wants to be banished to on short rides, much less long ones. Not all three-row SUVs are that bad. The 2021 Chevy Traverse is one such SUV that owners can’t help but love, even if Consumer Reports wasn’t thrilled with it.
How does Consumer Reports calculate owner satisfaction?
Driving a vehicle for a few days is enough to give a critic an idea of what they think about it. In that time frame, they know how the vehicle handles curves, if it has a bumpy ride, and if the infotainment system will have you screeching because it keeps freezing up.
That doesn’t tell us what drivers who spend a large portion of their time behind the wheel think, however. That’s why Consumer Reports sends out it’s Annual Auto Survey.
The review site states, “In our surveys, we ask a simple question: Would you get this car if you had to do it all over again? Then look at the percentage of owners who tell us they would definitely buy their vehicle again to determine the top performers.”
While Consumer Reports doesn’t always agree with owners – which is the case with the 2021 Chevy Traverse – for the most part, things do tend to even out. The vehicles that the review site and consumers disagree on usually have something that sets them apart from the competition.
The specs on the 2021 Chevy Traverse aren’t that bad
The 2021 Chevy Traverse is equipped with a 3.6-liter V6 engine that generates 310 hp. A nine-speed automatic transmission gives the Traverse enough of a boost to go from 0-60 mph in 7.3 seconds.
It’s also not a gas guzzler. It gets 20 mpg, which is rather nice for an SUV of this size.
One cool tool that Consumer Reports loved was the Teen Driver feature. This allows parents to keep an eye on how their kids are driving by automatically turning on the forward collision warning, front automatic braking and blind spot warning. That’s if you can afford those features, that is.
Many of the safety features that most people crave are reserved for the upper trim levels. Considering you can get the same safety gadgets on a Kia Soul for a much lower price, it sort of defeats the purpose of buying such an expensive SUV.
This leads to Consumer Reports’ biggest complaint. The 2021 Traverse starts at $29,800 and tops out at $53,400. For that price, the Traverse can’t compete with competitors like the Kia Telluride or the 2021 Lincoln Aviator.
Consumer Reports was unable to recommend the 2021 Chevy Traverse due to its below-average reliability rating. Despite this, it has a high owner satisfaction rating.
Owners love their Chevy Traverse
Consumer Reports may not be a fan, but owners definitely are. The 2021 Chevy Traverse has an owner satisfaction rating of four out of five. It might not be perfect, but it’s close enough.
Owners were highly impressed with the driving experience, comfort, and styling. The one area drivers were less than pleased with was the value, as many think they didn’t get what they paid for.
Overall, 71 percent of owners recommend the Chevy Traverse and would buy it again. It has its flaws, but the Traverse is just a really cool ride that its owners won’t give up.