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Jeep SUVs are popular, but are any models free of issues? The 2018 Jeep Grand Cherokee has a dubious record with some consumers. It’s been the subject of multiple recalls and NHTSA consumer complaints. Jeep Grand Cherokee owners should be on the lookout for these common issues with the 2018’s radio and infotainment system.

There are many Jeep Grand Cherokee complaints filed with the NHTSA

Cheap SUVs like this Jeep Grand Cherokee can be found in Florida
A 2018 Jeep Grand Cherokee Trailhawk | Jeep

The 2018 Jeep Grand Cherokee’s infotainment system has caused drivers several headaches, from minor annoyances to genuine safety issues. Drivers filed several NHTSA consumer complaints detailing issues with accessing infotainment controls.

Air conditioning and heating systems reportedly engaged without operator control and could not be turned off. Jeep customers reported infotainment systems overheating, rendering many electrical functions inaccessible. Faulty infotainment systems would attempt a reboot cycle until the vehicle’s battery was completely discharged.

2018 Jeep Grand Cherokee FM radios have a mind of their own

FM radios are a significant pain point for 2018 Jeep Grand Cherokee owners. Consumers claim their radios turn on and off on their own. Volume controls and radio tuning also behave independently. This annoying issue could potentially be distracting for drivers, causing concerns for road safety.

Moreover, the FM signal would come and go intermittently in certain Jeep vehicles. Drivers may rely on that signal to keep up with significant weather and traffic advisories. A malfunctioning radio puts drivers at risk of missing out on critical updates.

Jeep drivers have not been silent on these issues. The National Highway Traffic Safety Administration has taken over 180 complaints about the SUV. Despite these issues, the Jeep Grand Cherokee remains popular among used pickup buyers.

Continuous lockouts inconvenience drivers

A blue Jeep Grand Cherokee SUV parked in the forest
1993 Jeep Cherokee | National Motor Museum/Heritage Images via Getty Images

The lockout feature on the SUV’s infotainment system is a primary complaint. Drivers get locked out for a few reasons, which requires a code to reset. Not only is that annoying, but it can be a time consuming fix trying to get into the dealership.

Some have reported that the system continuously cycles through reset phases. Jeep customers were unable to stop the continuous resetting. Affected systems cycled through factory reset protocols, discharging the SUVs’ batteries. This is a frustrating issue that could leave drivers stranded.

How can 2018 Jeep Grand Cherokee drivers resolve radio issues?

2020 Jeep Grand Cherokee parked near beach
2020 Jeep Grand Cherokee | Jeep

Anyone experiencing these frustrating and sometimes dangerous issues deserves a resolution. There are no recalls due to manufacturer errors pertaining to 2018’s infotainment system. The cost of repairs does not fall under active memory. Jeep recommends that affected drivers have the SUV inspected.

A licensed Jeep dealership can examine and repair any loose wires that frequently cause resetting issues. Firmware updates can be helpful for infotainment system issues. The Jeep’s touchscreen controls several vital systems, such as climate control and navigation. Malfunctions can lead to more than just inconvenience.

Consequently, Keeping every system updated is vital to driver and passenger safety. 2018 Grand Cherokee drivers should contact their local dealership if any infotainment systems or FM radio issues arise.


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