Though Tesla models aren’t the most reliable cars, Consumer Reports data almost always shows high owner satisfaction scores for these EVs. After all, dependability and performance aren’t the only reasons why drivers decide to buy a vehicle.
New EVs, such as the Ford Mustang Mach-E, are unfamiliar territory for many drivers. As such, consumers want to be sure they’ll truly love their new cars. CR surveys show that, besides Tesla EVs, only the Mach-E and Volkswagen ID.4 have perfect owner satisfaction scores.
How does Consumer Reports determine owner satisfaction?
Consumer Reports automotive surveys ask owners if they would buy the car in question again. The higher the affirmative percentage is, the higher a car’s owner satisfaction score.
That owner satisfaction rating has four pieces of criteria. Drivers are also quizzed about how well a car lived up to its performance potential and the quality of its interior. Favorable opinions about the car’s design and overall value also contribute to its satisfaction score.
Owners love these 2 non-Tesla EVs
The Ford Mustang Mach-E actually has one of the highest overall ratings in its class, according to Consumer Reports. In terms of owner satisfaction, drivers love this car’s styling and performance the most. It also scored well for comfort, but most owners don’t believe the Mach-E is worth the price.
CR testers had a fun driving the Mustang Mach-E during its road test. For 2022, the standard model comes with a 266-hp powertrain with rear-wheel drive and 230 miles of range. Pairing all-wheel drive with the standard battery lowers the range to 211 miles.
With AWD and the extended battery, you can get 305 miles of range with 346 hp on the California Route 1 trim. CR praises this model for its fast acceleration and engaging handling. Testers also note that the Mustang Mach-E’s ride is smoother than a Tesla, and its interior noise levels are low.
However, the Ford Mustang Mach-E takes a long time to charge — more than 10 hours with a 240-volt connection. Additionally, the base model’s range is disappointing compared to rivals.
By contrast, the Volkswagen ID.4 takes only 8.5 hours to charge with the same outlet. For the 2022 model, VW upgraded the base RWD ID.4 trim for 280 miles of range. And the ID.4 Pro S with AWD now gets 268 miles of range.
Consumer Reports says the Volkswagen ID.4 Pro S has the best acceleration of the two trims. It also features snappy handling and a plush ride, though testers wished the brake pedal were easier to use.
CR surveys suggest every Volkswagen ID.4 owner likes the interior quality. This EV also has near-perfect scores for its looks and driving experience. Overall, most ID.4 owners believe their money was well-spent on this car.
Which Tesla EVs do owners like most?
Though both are excellent performers, CR testers were largely unimpressed with Tesla’s confusing controls. Still, all three models earned perfect owner satisfaction scores.
The Tesla Model X crossover SUV is the only one of its stablemates with a different score, but it’s still above-average. CR predicts owners won’t see competitive value in the Model X, even with all of its high-tech features and swift powertrain. We can see why: The Tesla Model X starts at over $100,000.
Both the Volkswagen ID.4 and Ford Mustang Mach-E are cheaper than any of Tesla’s options. So if you’re still on the fence about EVs, either would be a good introduction.