There’s Only 1 Terrible Full-Size SUV Consumer Reports Predicts Owners Will Hate

Consumer Reports has a unique category in its car reviews: “predicted owner satisfaction.” Predicted owner satisfaction scores are different from CR’s other vehicle ratings because they don’t reflect experts’ opinions. Rather, they show actual car owners’ opinions.

And in Consumer Reports’ recent rankings of 2022 models, one full-size SUV ranked far below the others in predicted owner satisfaction: the 2022 Nissan Armada. Wondering why Consumer Reports predicts the 2022 Armada will disappoint drivers? Read on to find out. 

Consumer Reports analyzes these owner satisfaction categories

Consumer Reports breaks down predicted owner satisfaction into several categories. They include “Driving Experience,” which considers things like ease of handling, and “Comfort,” encompassing seats, climate control, ride, noise level, and other areas. Consumer Reports also asks car owners to consider value (whether they believe the vehicle they bought was worth the money spent) and styling (the car’s overall appearance). 

All of those categories combined form the basis for the question Consumer Reports asks recent car buyers to calculate an overall predicted owner satisfaction score for a vehicle: “Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had to do it all over again?”

Consumer Reports’ review of the 2022 Nissan Armada

Consumer Reports SUVs, Consumer Reports predicted owner satisfaction, 2022 Nissan Armada
2022 Nissan Armada | Nissan Motor Corporation

In the end, the 2022 Nissan Armada ranks at the bottom on Consumer Reports’ list of three full-size SUVs in the category of predicted owner satisfaction. It received a below-average score on a scale of 1 to 5, and only slightly more than half of buyers said they would purchase the same model again. By way of comparison, the vehicle at the top of the list, the 2022 Chevrolet Suburban, boasts an overall owner satisfaction rating over 20 percentage points higher than the Armada. 

Consumer Reports doesn’t explain how it reached the overall predicted owner satisfaction score based on the various categories discussed above. But with a middling percentage, the Armada didn’t live up to current owners’ standards.

2022 Nissan Armada pros and cons

To get a better idea of what the 2022 Nissan Armada has going for it and where it’s lacking, we can look at Consumer Reports’ overall review. 

First, CR gives the 2022 Armada quite a low score overall, only slightly above average on a scale of 1 to 100. With that kind of score, it’s unsurprising the SUV receives especially low marks in several areas. In addition to the low owner satisfaction score, for example, it also receives low ratings for reliability and emergency handling. Environmentally speaking, the Armada also fails to make the grade, receiving failing marks in fuel economy and greenhouse gases. Other lows Consumer Reports notes are clumsy handling, a rough ride, and a dated infotainment system.

That’s not to say the 2022 Armada is devoid of positive features. For instance, Consumer Reports mentions the SUV’s smooth and powerful engine as a selling point. “The 400-hp, 5.6-liter V8 endows the big Nissan with a smooth, muscular launch and right-now responsiveness,” CR says. “The seven-speed automatic is well-matched to the engine and executes unobtrusive shifts.”

In addition, the full-size Nissan SUV has a plush interior and a quiet cabin. Further, thanks to its powerful engine, it can tow up to 8,500 pounds, making it ideal for anyone hoping to take it on their next camping adventure. 

But overall, the 2022 Nissan Armada misses the mark in enough areas to push owners to consider a different vehicle next time. 

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